If you've used Disney, Peacock, or other top streaming platforms, you've already benefited from Conviva's technology. We empower the world's leading B2C companies, including the biggest names in streaming media, to deliver exceptional digital experiences and optimize the "moments that matter" to their customers and their business. As the global leader in experience-centric operational analytics, Conviva has redefined big data analytics with our paradigm-shifting Time-State Analytics model. Our platform does what legacy observability and monitoring tools can't: we eliminate the gaps between system performance, user experience, and engagement, enabling issue identification, impact assessment, and root cause resolution in seconds. This isn't just important, its game-changing Our platform processes over 5 trillion daily events, providing real-time, cost-effective, stateful computation across diverse data sets. This empowers operations teams for the first time to precisely and directly impact real-world business outcomes, including customer satisfaction and revenue. We are seeking a creative and multi-talented engineer for our Professional Services team. Professional Services ensure technical success of Conviva product deployments by managing software integration and performing consulting services. This position is best suited for someone with programming skills as well as strong diagnostic, multitasking, and very strong communication skills, particularly with regards to customer relations. As a member of this group, you will be responsible for taking customers from interested to fully consuming Conviva's products and services. This is an on-site position based out of Conviva's London office location, requiring to be in office at least 3 days a week. What Success Will Look Like: Lead customer relationships through software integration and deployment process. Be the main technical point of contact guiding the customer to integrate Conviva's solutions based on best practices and technical knowledge. Develop/integrate independently or troubleshoot client's code in a variety of programming languages and IDE's. Fix/tweak Conviva libraries or SDKs to fit customer's unique requirements. Keep current on all Conviva's software SDKs and APIs across new platforms. Manage several simultaneous work streams to completion. Positively influence Conviva prioritization within customer by "making it easy". Who You Are & What You've Done: BS in Computer Science or related field. 10 years of professional experience. Excellent communication skills (verbal and written) App development experience on at least two platforms - iOS, Android, Web or Smart TVs. Work experience with two or more of the following technologies: Objective-C, C++, Swift, Java, JavaScript, SceneGraph. Proficiency with OOP. Prior experience in a customer-facing role. Ability to lead customer-facing technical meetings. Accountable and result oriented who is comfortable to work in a dynamic start-up environment and can take things to completion. Positive can-do attitude to help clients navigate through challenging problems with easy creative solutions. Preferred: Experience integrating 3rd party analytics in an app. Experience with online video player (ExoPlayer, AVPlayer etc.) and integration with video delivery platforms. Familiar analyzing big data. Multilingual in at least 1 language other than English. Underpinning the Conviva platform is a rich history of innovation. More than 60 patents represent award-winning technologies and standards, including first-of-its kind-innovations like Time-State analytics and AI-automated data modeling, that surface actionable insights. By understanding real-world human experiences and having the ability to act within seconds of observation, our customers can solve business-critical issues and focus on growing their business ahead of the competition. Examples of the brands Conviva has helped innovate, adapt, and scale at unprecedented speed include: DAZN, Disney, HBO, Hulu, NBCUniversal, Paramount, Peacock, Sky, Sling TV, Univision and Warner Bros Discovery. Privately held, Conviva is headquartered in Silicon Valley, California with offices and people around the globe. For more information, visit us at www.conviva.com. Join us to help extend our leadership position in big data streaming analytics to new audiences and markets