Job description Join a Leading Parcel Distribution Company - Customer Complaints Team Location: Smethwick, Birmingham Pay Rate: £12.21 per hour Hours: Monday to Friday, 08:00-18:30 (staggered start times, 8-hour shifts) Hybrid Working: Up to 2 days per week working from home once fully trained Are you a skilled Customer Service professional with a passion for problem-solving? Careerlink is currently recruiting experienced individuals to join the Customer Complaints Team of a well-established parcel distribution company. If you're confident handling complex queries, thrive in a fast-paced environment, and can commute to Smethwick - we want to hear from you! What's in It for You? Permanent roles with clear paths for career progression Birthday off - enjoy your special day on us! First day of school leave for parents Holiday purchase scheme to give you more time off Private medical healthcare & free eye tests Doctor appointment booking assistance Increased holiday allowance after probation Hybrid work option - up to 2 days remote per week after training Your Day-to-Day Responsibilities Handle inbound and outbound customer complaint calls with professionalism and empathy Investigate and resolve customer issues in a timely and efficient manner Collaborate with internal departments and depots to ensure resolutions Maintain accurate records using CRM systems such as Salesforce Use Microsoft Office and Google Workspace tools confidently What We're Looking For Experience & Skills Proven experience in handling customer complaints (essential) Strong verbal and written communication skills Confidence in de-escalating challenging situations Ability to stay calm and focused under pressure Personal Attributes Empathetic, patient, and emotionally resilient Proactive and solutions-focused mindset Excellent multitasking and attention to detail A team player who thrives in a dynamic environment Ready to Take the Next Step? Send us your CV along with your availability for interview - we look forward to meeting you! Job Types: Temporary, Temp to perm Pay: £12.21 per hour Benefits: Additional leave Cycle to work scheme Work from home Schedule: Day shift Monday to Friday No weekends