Our client, a trusted partner to the UK Ministry of Defence, serves as the UK Service Lead for workplace and infrastructure services, ensuring a high-quality working environment for its Polish organisation.
Key Responsibilities:
* Support the IM Overseas Service Manager in overseeing planned and emerging service management activities across the international footprint.
* Collaborate with the Poland IM Team to ensure agile and effective IT service delivery.
* Partner with Poland and UK IM Service teams to identify and resolve IT requirements efficiently.
* Collaborate with IM UK Project teams to define business and IT requirements, contribute to service design, and support the implementation of new services for our clients Poland mission.
* Provide service assurance by managing incidents and requests for overseas users, ensuring timely resolution within agreed SLAs.
* Raise and manage ITSM platform requests on behalf of overseas users, maintaining high standards of customer service.
* Assist IM Projects & Networks teams in delivering infrastructure and client services for overseas support and development initiatives.
* Liaise with the ISP (procurement) team to define, source, and deliver hardware/software to support IM Polands development activities.
* Build strong, collaborative relationships with key stakeholders to enable productive two-way communication.
* Drive service improvements that enhance agility, efficiency, and cost-effectiveness, while consistently meeting performance indicators and supporting successful delivery of Service Improvement Plans.
What do you need?:
* Establish and maintain strong stakeholder relationships through clear, effective communication with our clients Poland team and UK-based service and supplier teams.
* Critically assess and evaluate IT requirements from our clients Poland IM team to ensure alignment with overarching business objectives.
* Manage service delivery expectations and ensure timely fulfilment of requests for the Poland IM Team and international customers.
* Serve as the key liaison between our clients Poland IM team and UK-based service teams to ensure seamless coordination and effective support.
* Demonstrate high-level customer service and care in all interactions with internal and external stakeholders.
* Apply strong teamwork and stakeholder management skills to drive collaborative outcomes.
* Leverage broad knowledge of IT technologies across IT Front Office services to support service delivery.
* Utilise sound understanding of service delivery processes and ITIL frameworks to ensure consistent service standards.
* Maintain readiness to travel internationally, including to Poland, at short or reasonable notice to support service operations.
* Contribute to continuous service improvement initiatives, ensuring agility, efficiency, and customer satisfaction.
What happens now?Upon submission of your application, should it meet our selection criteria, you will be contacted via e-mail by one of our talent acquisition specialists to arrange a screening call. This telephone chat is structured to explore a series of questions aimed at matching your competencies and capabilities to the specific demands of the position. Please note, this screening is contingent upon the initial success of your application.
Security Clearance:British Citizen or a Dual UK national with British citizenshipRestrictions and/or limitations relating to nationality and/or rights to work may apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by our clients Security Team.
More about the role:For more than 70 years, our client has been in a strong partnership with the UK military. They have accomplished numerous milestones in defence engineering and have provided essential defence capabilities to meet the requirements of the armed forces across land, sea, and air.
Location:This role can be based at any of the clients locationsBristol, Bolton, or Stevenageeach offering unique amenities. The headquarters site features excellent transport links, an on-site gym, and a coffee shop. Comprehensive training and development opportunities are available to all employees.
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