Job title
Key Nat BDE Team Leader
Function
Key Nat Business Development Executive team
Location
Ripponden / Manchester
Reports to
Jo Howarth
Responsible for staff
TBC
About our business
JLA has been providing critical assets and services to a range of businesses and sectors including Care Homes, Hospitals, Schools, and Hotels for over 50 years. These assets and services are crucial in supporting customers with their Laundry, Catering, Heating, Fire Safety, Infection Control, and Air Conditioning.
The company offers a unique, all-inclusive package called Total Care, this rental model allows customers to make a single monthly payment, to receive brand new equipment, and have maintenance costs taken care of.
When you join the JLA family, you'll also gain access to an extensive benefits package.
We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counselling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs.
You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available.
To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub.
We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies.
We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We're dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards!
Role overview
We are seeking a dynamic and driven Sales Player-Manager to lead by example in a hybrid role that combines direct sales responsibilities with leadership and management of a high-performing sales team. If you are looking for that next step up in your career, then this is the role for you! You will be supporting the head of internal sales (Key Nat) to achieve your individual sales targets while also coaching, developing, and motivating the team to exceed their goals.
Key tasks
Sales Delivery
Inspiring sales agents to deliver excellent levels of individual/team performance and customer satisfaction.
Ensuring digital leads are converted within agreed SLAs
Making outbound strategy dials for business development within the sector you are in.
Developing sales opportunities in partnership with your field sales colleagues
Resolution and removal of blockers to support target achievement.
Provide quality customer service, role modelling values in all interactions with clients.
Achieve and monitor the progress of KPIs on a daily / weekly/ monthly basis
Actively prospect, pitch, and close new business opportunities.
Maintain a robust pipeline of qualified appointment opportunities.
Report on individual sales performance and forecast accurately.
People Management
Provide support to head of sales to ensure team targets and KPIs are met.
Daily coaching and development of individual team members.
Coach and develop the team to ensure they perform at a high level, ensuring colleagues maintain appropriate level of appointment quantity and quality.
Identify & address any training and development needs.
Own individual and team call observation feedback to manage and improve sales quality
Provide guidance and answers to staff
Criteria
Essential?(attributes required for candidate to be considered)
Desirable?(attributes can be trained or developed)
Knowledge and Skills?(what you know and what you can do)
* Confident and effective communicator
* Knowledge of all Microsoft office applications
* Possess a strong understanding of our products, our competition in the industry and positioning
Experience?(what you have done)
* Experience of outbound lead generation/telesales
* Experience of working in a customer-centric position either face to face or over the phone
* Have worked in a commercially driven environment
Personal qualities
(the way you think and act)
* The ability to work successfully in a fast-paced, target-driven environment
* Highly motivated
* A curious mind, interested in our customers, our markets and our business
* Eager to learn and build a career in a dynamic sales organisation
* Driven by the desire to succeed
* Able to show initiative
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