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Guest experience lead: front office & vip services

Penarth
CARLTON HOTEL (SINGAPORE) PTE LTD
Service
€32,000 a year
Posted: 13h ago
Offer description

CARLTON HOTEL (SINGAPORE) PTE LTD in Penarth is looking for a Front Office Manager to oversee all operations related to guest services including reception, concierge, and communication. The ideal candidate must have at least 3 years of experience in a similar role, a friendly disposition, and proficient knowledge of the PMS Opera system.

This role involves ensuring top-notch service for our guests, supervising staff, and handling complaints effectively, as well as participating in training programs to enhance service delivery.

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