Job Purpose
* To provide an excellent service to customers telephoning the Contact Centre; to resolve queries at the first point of contact and to ensure that customers receive a prompt and courteous service
* Delivery of an effective and appropriate service to all service users, fairly and without discrimination.
Main Duties and Responsibilities
1.
To act as the first point of contact for customers, dealing effectively with requests, answering queries, taking responsibility for processing each enquiry through to a satisfactory conclusion.
2.
To demonstrate an understanding of complex processes, specialised skills and technical knowledge by fully utilising software systems (CRM Customer Relationship management).
Create E-mail Alert
Job alert activated
Saved
Save