Receptionist isresponsible for undertaking a wide range of reception duties and providingsupport to the multidisciplinary team. Duties may include, but are not limitedto, greeting and directing patients, effective use of the appointment system,booking appointments, processing of personal information and assisting patientsas required.
Main duties of the job
To act as a centralpoint of contact for patients, the distribution of information, messages andenquiries for the clinical team, liaising with the multidisciplinary teammember and external agencies such as secondary care and community serviceproviders.
About us
Croft Hall Medical Practice is a well-established GP surgery located in Torquay, providing high-quality, patient-centred primary care to individuals and families across the local community. With a dedicated team of GPs, nurses, and multidisciplinary healthcare professionals, we deliver a comprehensive range of services designed to support both immediate and long-term health needs.
Our practice offers routine and urgent appointments, chronic disease management, preventative health programmes, minor illness and injury care, and access to a variety of allied health services. We are committed to delivering compassionate, accessible, and clinically effective care in a welcoming environment.
Croft Hall Medical Practice continues to focus on service improvement, staff development, and collaborative working with local health and social care partners to ensure that our patients receive safe, responsive, and forward-thinking primary care.
Job responsibilities
The coreresponsibilities of the receptionist/administrator are as follows. On occasion, there may bea requirement to carry out tasks not listed below, that are within thereasonable scope of the role.
* Maintainand monitor practice appointment system
* Processpersonal, telephone and e-requests for appointments
* Answerincoming phone calls, dealing with the callers request appropriately
* Signpostpatients to the correct service
* Initiatingcontact with and responding to, requests from patients, team members andexternal agencies
* Data entryof new and temporary registrations and relevant patient information asrequested
* Input dataas necessary onto patients healthcare records
* Directrequests for information to relevant team members i.e., SAR, DVLA forms, insurance/solicitorsletters
* Manage allqueries as necessary in an efficient manner
* Carry outsystem searches as requested
* Supportall clinical staff with general tasks as required
* Photocopydocumentation as required
* Maintain aclean, tidy and effective working area
* Monitorand maintain the reception area and notice boards
In addition to thecore responsibilities, the Receptionist may be requested to;
1.Actionincoming emails and correspondence as necessary
2.Completeopening and closing procedures in accordance with the rota
3.Partake inaudit as directed by the audit lead
4.Supportadmin team, providing cover during absences
5.Scanpatient related documents and attach scanned documents to patients healthcarerecord
Person Specification
Experience
* Clear, polite telephone manner
* Competent in the use of Office and Outlook
* Experience in a GP practice
* Experience with EMIS
Qualifications
* Educated to GCSE level or equivalent
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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