Freelance Customer Experience Coordinator
Location: Berwick-upon-Tweed
Contract: Freelance (potential for permanent role)
Rate: Competitive, depending on experience
The Role
You’ll be the first point of contact for tenants, clients, and site teams — ensuring every customer interaction is handled with care, professionalism, and efficiency. Your role will be central to making sure our residents feel heard, supported, and informed at every stage of our work.
Key Responsibilities
* Managing incoming tenant enquiries and complaints with empathy and efficiency
* Liaising between residents, site teams, and management to ensure smooth communication
* Monitoring customer feedback and identifying opportunities for service improvement
* Supporting project teams with updates, scheduling, and reporting
* Maintaining accurate records in line with company and client requirements
About You
* Previous experience in customer service, housing or construction (social housing experience a bonus)
* Great communicator — calm under pressure, empathetic, and solution‑focused
* Able to work independently and manage time effectively
* Confident using IT systems and reporting tools
* Proactive, can‑do attitude and genuine care for people
What We Offer
* Flexible freelance arrangement with consistent work
* Supportive, community‑driven team environment
* Opportunity to transition into a permanent position for the right candidate
* Training and development opportunities as the role grows
Job Information
* Job Title: Customer Experience Coordinator
* Company: Linear Recruitment Ltd
* Location: Blyth, Northumberland
* Contract: Contract
* Hours: Full Time
* Posted: Oct 28th 2025
* Sector: Construction
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