Job description
Earn while you learn with our award winning training team
This is an exciting opportunity to join our selling systems team based in our Head Office in Sunderland.
This is a call handling department, dealing with any day to day issues that may occur on the Selling System platforms. The team assist in the day to day operation of iSell, iTour and VISTA, giving booking agents support and guidance when required. The Selling Systems Support team are responsible for dealing with any issues that generate from our in house Selling Systems; iSell, which may include availability discrepancies, booking failures, booking assistance, manual bookings and general queries.
Key Responsibilities:
1. Negotiates and manages all Travel supplier contracts to ensure that the best outcome is agreed for the company.
2. Understand the requirements of any contract or agreement entering in to and advise on how to get the most favourable terms and conditions.
3. Develop and maintain relationships with independent contractors, vendors, suppliers and customers.
4. Creating standard contracts that the company can use in its dealings with internal and external partners.
5. Studying the requirements, duties and obligations of the company under contracts to ensure alignment with the company’s goals and industry regulations.
6. Supervising contract execution to ensure compliance with regulatory guidelines.
7. Researching business partners and their history prior to writing or signing contracts.
8. Monitoring the implementation and performance of signed contracts.
9. Maintaining, updating and improving contractual records.
10. Maintaining & publishing a contract risk register for the board.
11. Lead, Coach Drive & inspire the contract management team to perform the best they possibly can, using high performing team methodologies.
12. Be a role model for the Hays Travel Smile values & culture.
Competencies Required
13. A good team player
14. Good organisational skills with the ability to prioritise own workload
15. A clear and effective communicator with the ability to liaise with internal and external customers
16. Ability to build relationships with customers, providing exceptional customer service at all times
17. Analytical and problem solving skills
18. Ability to work as part of a team in a dynamic and vibrant department
19. Strong team player who is supportive and strives for success for themselves and their team
20. An enthusiastic and positive approach to learning and progressing within the company
Technical Skills Required
21. Basic knowledge of computer systems Microsoft Word and Excel with the ability to utilise its key functionalities
22. Strong attention to detail and accuracy skills
23. File management skills
24. Web Navigation Skills
Qualifications/Experience required
25. English & Maths grade 4 or above
General
26. To be committed and dedicated to completing the customer service Apprenticeship programme within the 12 month timescale, attending all relevant training workshops
27. To undertake any other duties that may fall into the job criteria
28. To conform with all company policies and procedures including Health and Safety
29. To treat all employees, customer and suppliers with dignity and respect