Customer Service Advisor
Crayford
Mon-Fri
£25,500-£30,000 DOE
My client within the construction industry is looking to recruit and expand their existing Customer Service Advisor who will act as a first point of contact for all customers.
Duties of the Customer Service Advisor:
* Providing excellent customer service to clients who contact via phone and emails, ensuring you are providing suitable options.
* Processing client orders, following up with confirmation emails including relevant information.
* Providing suitable delivery times and dates for clients ensuring you are keeping in mind of other deliveries.
* Having attention to detail when inputting information onto the system, uploading documents etc.
* Ordering stock for client needs through external sources and adding onto billing costs.
* Working well under pressure and remaining calm.
Requirements for the Customer Service Advisor:
* Experience of delivering customer service via phone and email.
* IT savvy of using different systems.
* Outgoing personality.
* Driving licence required due to location.
* Positive nature.
Benefits:
* Salary increases throughout the year.
* Dog friendly office.
* Internal progression routes.
* 20 days holiday + Bank holidays ( can be flexible to have more if needed)
* Pension scheme.
* Social team events
If you are interested in this Customer Service Advisor role, please reach out to El on 01634 668 186 opt 2 or hit APPLY!