The role of the Team Leader is concerned with delivering a high quality of services to tenants whilst managing services within a Supported Living service. This involves managing all the activities, resources, people and information that are associated with this particular area of the business.
The key objective of the role is to ensure that the needs of Service Users are being met in accordance with contractual arrangements, at all times, identifying opportunities for improving the service where possible.
Managing Activities
1. Knows and adheres to all Company policies and procedures
2. Knows and adheres to the Company’s Philosophy of Care and Equal Opportunities
3. Adheres to all legal/contractual requirements
4. Enables service users to maintain and improve their mental health and well being
5. Enables service users to maintain, develop and utilise a range of external relationships.
Managing Resources
1. Contributes to the management of all financial resources
2. Manages and maintains all physical resources and company/housing association assets within area of responsibility
Managing People
1. Trains and develops the team
2. Manages performance and conduct
3. Contributes to morale, motivation and team working within the Company
Managing Information
1. Manages the integrity, availability, communication and confidentiality of a wide range of information sources
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