Provide technical support to customers for a range of computer-related issues. Actively partnering with team members, regional stakeholders, and local markets, you will play a key role in delivering technical support from the Shared Service Centre.
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Key responsibilities:
Handle Incidents and Service Requests
Provide assistance with enrolment and setup of new or existing end user devices.
Any other assistance the Regional Lead sees fit in accordance with Roadmap Goals.
Enrolling laptops into Intune.
Assist users with new system views and working.
Interact with other technical staff to understand problems and relay information to less
experienced agents and /or users; Manage Users expectations about problem resolution.
Appraise Technician I, II and Region Lead of daily performance.
Keep team informed of any issues or recurring problems.
Qualifications:
Computer Science Course attendee
ITIL 4 (Beneficial)
Attributes:
Solution mindset: driven to solve problems and find solutions to user issues
Prioritization, planning and organisational skills
Enthusiastic, flexible, and able to take initiative to work independently.
Process driven, believe in guidelines and efficiency, follow the process, and suggest ideas for continuously improving
Ability to learn
You can learn more about MSX International on our website: MSX International
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