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Employer – Irium
Irium is a Spanish IT consulting firm with offices in Madrid, Mexico and Colombia. We support prominent clients such as IECISA, INDRA, CAPGEMINI, IBM and VITRO.
Job Details
* Location: Carlisle, PA 17015 (in‑person)
* Job Title: IT Support Specialist
* Work Schedule: 8‑hour shift, full‑time
* Salary: $55,000 – $62,000 per year
Qualifications
* Bachelor’s degree in Computer Information Systems or related field.
* Experience in senior support or customer service.
* Knowledge of ticketing systems.
* Strong understand of computer hardware, Microsoft 365, and operating systems (Windows 7/10/11).
* Excellent customer service and communication skills.
* Basic troubleshooting of hardware, mobile devices, and networking.
Responsibilities
* Provide Level I technical support to onsite and remote end‑users.
* Triage, process, and resolve tickets through the IT helpdesk system.
* Set up, configure, and maintain Windows workstations, laptops, and mobile devices for new hires.
* Maintain user accounts and Active Directory data, and archive user data.
* Manage hardware repairs, including collaboration with vendors.
* Install and support enterprise applications such as Microsoft 365 and Adobe Creative Suite.
* Participate in IT management meetings and project tasks.
Application
To apply, click the “Apply” button and complete the online application process.
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