Customer Care Advisor - Houghton Regis, UK
Location: Houghton Regis (GBR), Bedfordshire, GB - United Kingdom
Empowering careers at ARJO
Position: Customer Care Advisor
Location: Houghton Regis
Job type: Full Time, Permanent, Fully Flex
Shift Pattern: 35 hours per week, working on a rota basis which will include some evenings, weekends and bank holidays
The impact that you will have:
As a Customer Care Advisor, you’ll be the heart and soul of Arjo, delivering exceptional customer service through inbound calls. You’ll be the friendly voice our customers rely on, ensuring their needs are met while achieving both personal and team goals.
Key Responsibilities:
* Efficiently handle customer queries with professionalism, ensuring top-notch service on every call.
* Take full ownership of customer interactions, managing expectations and keeping them informed – delivering what’s promised, keeping the customer informed and up to date throughout.
* Actively seek customer feedback through satisfaction surveys in line with KPIs.
* Continuously develop your skills and keep your Personal Development Log updated.
* Achieve your objectives and identify opportunities for cross-selling.
* Take full ownership of customer complaints with care and attention.
* Implement coaching, feedback, and training outcomes.
* Minimise errors and ensure accurate administration.
* Arrange installations and cancellations of rental equipment.
* Support Rental Service Technicians with their queries.
* Ensure administration duties are completed accurately and within timescale.
Skills and Experience:
* Excellent telephone manner and customer service experience.
* Diplomatic, with outstanding listening and communication skills.
* Good numerical skills and PC literacy, including MS Office.
* Excellent written and spoken English.
* Attention to detail and high accuracy.
* Excellent time management and productivity.
* Ability to work independently and as part of a team.
* Positive ‘can do’ attitude aligned with our core values.
What We Offer:
* Hybrid Working: Enjoy a balanced work-life with 2 days working from home and 3 days in the office (after successfully completing your probationary period).
* Collaborative Environment: Thrive in our Head Office where teams share knowledge and experience.
* Long Service Awards: Many of our employees have long service awards, reflecting our supportive and rewarding work environment.
* Employee Recognition: Celebrate your achievements with our Hero Awards and Employee of the Month program.
* Additional Perks: Benefit from eye care vouchers, a cycle to work scheme, a perks app, a Wellbeing Committee, and more!
Why Diversity Matters To Us
At Arjo, we believe in the power of diversity. We strongly encourage applicants from all parts of society, which means building a more diverse, equitable, inclusive and engaging environment – not only in the workplace, but also within the communities that we serve, work in and live in. We achieve this through a culture and mind‑set that values the uniqueness of all our people.
Arjo is proud to be Disability Confident Committed, demonstrating our dedication to inclusive employment practices. If you require any reasonable adjustments for the interview please do request via the application process. We have pledged to Armed Forces Covenant, supporting those who serve or have served in the armed forces. As a member of the Mental Health Charter, we are committed to promoting mental well‑being in the workplace. Additionally, we are honoured to be recognized as a Great Place to Work for 2025, reflecting our commitment to creating a positive and rewarding workplace for all.
#LI-BB1
#J-18808-Ljbffr