Department: Claims Management Location: Bristol Description The Assistant File Handler will manage a caseload of EL/PL fixed fee cases on behalf of a number of insurance clients. The role requires a forensic and analytical approach to the issues together with experience and/or appreciation of the documents and evidence required in these types of cases. The Assistant File Handler will support a Partner and 2 Large Loss handlers on tasks within their caseloads. Key Accountabilities Duties on the Assistant File Handler’s own caseload: • Considering and responding to Applications for Pre-action disclosure • Handling matters in accordance with client SLA’s • Instructing Counsel/advocate • Reviewing evidence • Legal Research • Negotiations/ Drafting Payments into Court • Dealing with routine correspondence • Initial review and setting strategy for the management of the claim • Reviewing matters throughout • CRU Duties as an Assistant to File Handlers in the team • Dealing with disclosure • Reviewing evidence (including medical / personnel records) • Conducting investigations with Insured’s / obtaining witness statements • Liaising with parties involved in claims including the insured, Claimant Solicitors and witnesses • Instructing Counsel / Experts • Attending conferences and Trials with Counsel and note taking • Dealing with routine correspondence • Reviewing quantum • Drafting Tomlin Orders and Consent Orders • Dealing with general or straightforward queries • Telephone chasing activities • Filing out Allocation Questionnaires and witness summon • Ensuring compliance with the SRA Standards & Regulations. Working Hours 35 hours per week Monday – Friday 9am – 5pm with 1 unpaid hour for lunch. Primary location for this role is Bristol Experience, Skills and Qualifications Essential • Some legal work experience • Self-confident with good telephone and communication skills with people at all levels inside and outside the business • An ability to organise and prioritise tasks using initiative • Calm under pressure with the ability to re-prioritise and delegate effectively when required • An ability to maintain attention to detail when dealing with repetitive tasks • Good Literacy and IT skills • Good team worker with the flexibility to do what is required to get a result and ensure client service levels are met • Ability to work effectively within the Keoghs Shared Behaviour framework • Contributes actively to an environment in which colleagues work cooperatively with each other. • Ability to meet performance targets • Positive, confident and enthusiastic • Excellent listening, verbal and written communication skills • Good client care skills and evidence of working to client guidelines on a delegated basis • Ability to prioritise work, keep to deadlines and work under pressure • High level of analytical skills Desirable • Legal Education- ILEX, LPC or equivalent work experience • Experience of handling a caseload of EL/PL files would be advantageous. • Previous litigation experience. • Good advocacy skills. Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Simply Health Care Cash Plan WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death In Service – after 1 years’ service Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme* Tech Scheme* Season Ticket Loan* Gym Flex* Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets *after successfully completing probation