Posted: 2h ago
The role
Assessment & Support Officer
Pay: £16.63 PAYE per hour
Job Type: Temporary (until end of August 2026, with possible extension)
Location: Beeston (office-based)The Role
The Assessment & Support team acts as the front door for referrals, received via a portal from residents, colleagues, and third parties. You will play a key role in supporting the team to assess risk and need, ensuring customers receive the right support at the right time from appropriate services.
Working within the wider team, you will support case management, coordinate activity across multiple agencies, and help deliver a high-quality, customer-focused service.
Day-to-Day Responsibilities
Support colleagues in managing cases, including completing referrals to statutory agencies
Organise and attend multi-agency meetings, taking accurate and detailed notes
Collaborate with internal and external professionals involved in casework
Maintain accurate and up-to-date records, ensuring information is stored, shared, and acted on appropriately
Liaise with external agencies to promote effective partnership working, risk mitigation, and positive outcomes for customers
Complete, or support colleagues in completing, ongoing risk assessments, including specialist tools such as the DASH RIC checklist
Take a holistic approach to casework, covering areas such as safeguarding, poverty, benefits, unmet social needs, domestic abuse, and mental health
Build and maintain positive working relationships across teams and the wider organisation
Assist the Team Leader with planned and ad hoc tasks, including meeting coordination and administrative supportSkills & Experience Required
Excellent communication skills, including written, verbal, presentation, and IT literacy
Experience in frontline service delivery within housing, social care, or a related sector
Experience in one or more specialist areas such as domestic abuse, mental health, adult social care, care & support, or anti-social behaviour
Proven ability to work collaboratively within a team to manage workloads and solve complex issues
Experience working with multiple agencies to coordinate support for individuals
Ability to manage complex, sensitive, and emotionally challenging situations, supporting both customers and colleagues effectively
Knowledge of relevant legislation and statutory frameworks, particularly relating to housing providers
Good understanding of housing, care, and local public service delivery landscapesTo apply for the Assessment and Support Officer position, please submit your CV detailing your relevant experience
