About Us Bedford Lodge Hotel & Spa is a luxury, four AA red star guest destination nestled in Newmarket, Suffolk. Surrounded by three acres of beautiful grounds, Bedford Lodge Hotel & Spa retains the charm and character of a Georgian country house, yet offers the very best in modern comfort, cuisine, hospitality and luxury. The Team Our continuing success is based on the team we have working here. We look not only for skills, but also passion and enthusiasm and the ability to deliver outstanding service & hospitality. We are a privately owned, independent 4 Red Star Hotel and Spa. You will join a team of professionals who strive to provide an exceptional service to our guests within our 2 AA Rosette ‘Squires’ Restaurant, the Roxana Bar and the Spa Lounge. The Position You will provide a high standard of guest service in a variety of food and beverage settings across the hotel & spa – you’ll be friendly, professional, attentive and guest focused. You’ll have the opportunity to learn silver service waiting, receive customer service training, Barista and Wine training and to work in a busy luxurious hotel environment. Depending upon availability, your hours may vary from week to week and you will be employed on a zero-hour basis. About You Previous food and beverage waiting experience will be an advantage. Reliable, with a positive approach to work. Dedicated to providing excellent customer care Excellent communication skills. Flexibility and availability to work evenings and/or weekends on a rota basis. Professional and well presented. A desire to work in a professional guest focused hotel environment. Why Join our Team A privately owned, independent hotel we have the opportunity to focus on what we do best – creating memorable moments for our guests and taking care of our staff as one big team. We are all exceptionally proud to work here and of the work that we do. Would you like to join a great team and feel the same? What We Offer Employee Assistance Programme (Hospitality Action) Free meals whilst on duty Paid breaks An extra day of leave on your birthday Complimentary membership of The Health & Fitness Club Discounted membership of The Health & Fitness Club for your partner 50% food discount within our 2 AA Rosette Squires Restaurant & Roxana Bar 20% discount on treatments and spa days at The Spa at Bedford Lodge Hotel Discounted accommodation rates Discounted hotel stays across the Pride of Britain hotel group Option to purchase wine at cost price Long service awards Reward and recognition scheme Generous ‘Refer a Friend’ scheme Pension scheme Industry relevant training