Aon is currently recruiting a Claims Advocate to join our Casualty Claims Team within the Global Broking Centre based in Chelmsford. Are you a claims professional, ideally with knowledge of London Market claims processes and procedures? Are you excited to join a claims team that handles US Casualty claims on behalf of some of the world's most recognised companies ? If so, we have a fantastic hybrid role with flexibility to work both virtually and from our Chelmsford office. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organisation, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What the day will look like In this exciting role, you will be engaged in the management and administration of new and existing notifications, collections and the successful resolution of a portfolio of Casualty claims. Your key responsibilities will include:
* Dealing with first notification of claims, subsequent updates and collections
* Dealing with markets, client and placement teams, network offices, underwriters and appointed third parties (loss adjusters, lawyers etc) in conjunction with the claim lead(s)
* Help facilitate and follow up on the payment and settlement of claims for clients with underwriters
* Coordinate discussions and meetings to support a superior level of communication between the client, underwriter and their representatives concerning the handling and settlement of claims
* Conduct data analysis to establish the claims history for a particular client or business portfolio, and to identify trends and patterns in claims for a client or business segment
* Liaison with other teams as necessary to ensure sharing of relevant information and any other tasks that Aon and your line manager might reasonably require
* Work with other Aon personnel around the world to ensure strong service delivery to our clients
How this opportunity is different Our Global Claims team at Aon is truly welcoming and team focused. We have a wealth of experience on hand ready to coach and mentor new members of the team to become the very best Claims Advocates that they can be. With hybrid working, a comprehensive and flexible benefits package and outstanding career possibilities this is a phenomenal opportunity and time to join our team. Skills and experience that will lead to success
* Experience dealing with claims from First Notification of Loss to resolution
* Knowledge of Casualty Claims an advantage (although supported by development opportunities through the experienced team in place)
* Experience of the CLASS and ECF Processing system (preferable)
* Proficient in Word and Excel
* Strong Interpersonal skills
* A-level or equivalent and Cert CII desirable
How we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace