Job Description
Operations Manager – East Shropshire & Stafford
Full-time · Hybrid · East Shropshire & Stafford, UK
Salary: £30,000+ depending on experience
About Pass the Keys
Pass the Keys is the UK’s leading full-service short-let and holiday-let management company, helping homeowners enjoy stress-free hosting since 2015. Operating across more than 70 territories in the UK, Spain, and Northern Ireland, we deliver exceptional guest experiences while making property management simple and reliable for homeowners.
Job Summary
We are seeking an organised, proactive, and hands-on Operations Manager to oversee the delivery of high-quality services across our property portfolio. Reporting to the Territory Manager, you will oversee daily operations, coordinate with service providers, maintain quality standards, and ensure a seamless guest experience.
This role is ideal for someone who thrives in a fast-paced environment, excels in problem-solving, and enjoys delivering five-star hospitality.
Key ResponsibilitiesService Delivery & Scheduling
1. Manage cleaning and maintenance schedules to ensure timely completion.
2. Oversee check-ins, check-outs, and guest request handling.
3. Review upcoming bookings and plan operational need...