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Service support specialist

Northwood (Greater London)
Business Integra Inc
Service
£40,000 - £80,000 a year
Posted: 21 September
Offer description

QUALIFICATIONS

This work requires a resource the following qualifications and experience:

1. The candidate has a security clearance, provided by the national security organization valid at the time of submission of the bid and covering the period of the contract.

2. Minimum 2 years of experience with vulnerability scanning tools (e.g. Tenable/Nessus, Qualys, OpenVAS).

3. Strong understanding of security accreditation and certification processes (e.g. NIST RMF, ISO 27001, DoD RMF).

4. At least one of the following industry level certifications or equivalents: CISSP, CISM, CRISC, CAP.

5. ITIL v4 Foundation level or higher certification.

6. Higher Secondary education and completed higher vocational training leading to a formal technical or professional certification with 3 years cyber security or information assurance experience, or a Secondary education and completed advanced vocational training leading to a professional qualification or professional accreditation with 5 years cyber security or information assurance experience.

7. Ability to interpret and implement security policies, standards, and control frameworks.

8. Ability to work independently and manage multiple tasks simultaneously.

9. Demonstrated ability to work collaboratively in a team environment and interact positively with multiple departments

10. Excellent written and verbal communication skills, capable of conveying complex technical information in a user-friendly manner

11. Demonstrated ability to handle stressful situations with calmness, ensuring the user feels supported throughout their interaction. Empathetic and patient, understanding the frustrations users may feel and aiming to alleviate them. Positive attitude and a genuine desire to assist and educate users.

12. Strong analytical skills, capable of quickly identifying issues and determining the most efficient resolution.

13. Willingness and ability to periodically deploy aboard NATO vessels under variable and physically demanding conditions, including the capability to lift and carry equipment weighing up to 20 kilograms.

Desirable qualifications and experience

1. Knowledge and experience of working with NCI Agency.

2. Knowledge and experience of working within policy, procedures, and organization of NATO CIS.

3. Knowledge and experience with agile implementation methodology.

4. Familiarity with deployable CIS (Communications and Information Systems) environments

Language Proficiency

Level 3 English language skills according to NATO STANAG 6001: Listening (3); Speaking (2); Reading (3); and Writing (2) or according to Common European Framework of Reference for Language level B2-C1/Upper Intermediate-Advanced level)

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