Head of Change Management
Permanent
Reading - Hybrid
At MBNL, our mission is clear: Managing the Mobile Infrastructure to Enable Digital Britain. As the UK’s largest network-sharing joint venture, we are at the forefront of industry transformation, delivering innovative solutions that shape the future of connectivity.
About the Role
As we embark on a major transformation journey, MBNL is establishing a new Change Management function within the Commercial & Programmes Directorate. This pivotal leadership role will be instrumental in driving enterprise-wide change, ensuring our programmes deliver maximum business value and readiness across our organisation, shareholders, and the supply chain ecosystem. This is a hybrid role with a minimum of 2-3 days per week in our Central Reading office.
What you’ll do:
* Define and lead MBNL’s enterprise-wide change management strategy aligned to our transformation roadmap.
* Build, lead, and inspire a high-performing team of Change Managers and matrixed resources.
* Oversee execution of Change Impact Assessments (CIA) across all programmes.
* Integrate change plans into project delivery, ensuring alignment with training, communications, and operational handover.
* Act as senior escalation point for change-related risks and issues.
* Engage with ELT, programme sponsors, and business unit leads to embed change governance.
* Champion a culture of agility, continuous improvement, and cross-functional collaboration
* Track and report on change adoption, readiness metrics, and benefit realisation.
* Challenge the status quo and drive innovation through external market insights.
* Coach and support leaders to embody the MBNL Way and foster a feedback-rich culture.
What you’ll bring:
Must-Have:
* Proven experience leading enterprise-wide change in complex, matrixed environments
* Deep understanding of Change Impact and Business Readiness
* Expertise in change management methodologies (e.g., Prosci, ADKAR, Kotter)
* Strong stakeholder engagement and influencing skills.
* Experience integrating change into programme and project delivery.
* Comprehensive knowledge of how change affects people, processes, systems, suppliers, and data.
Nice-to-Have:
* Experience in infrastructure or telecoms
* Familiarity with joint ventures
* Understanding of Lean Portfolio Management and agile delivery environments