Overview
Job reference number 327993
Role: Operations Manager - Gillingham/Medway Depot
Salary: £52,406 per annum, plus an on-target bonus of 15%, £3,000 car allowance, 25 days annual leave plus bank holidays with health & dental care options.
Work pattern: Full time, 41 hours per week • Permanent
Location: PFW Medway Local Depot, Gillingham Business Park, Gillingham, ME8 0PP
Parcelforce delivers. We move packages around the world, keeping promises and people connected.
Role at a glance: We’re looking for an experienced Operations Manager to head up a team of 110+ indirect & 4 direct reports at our Medway Depot. It’s a big role: with an average of 57 delivery and collection routes running daily, you’ll be critical to securing the success of one of our larger operations.
About the role
As our Operations Manager, the most senior manager within the depot, you’ll oversee the collection and delivery of up to 27,000 parcels per week. You’ll ensure everything runs smoothly by leading on and coordinating manpower and resources, reviewing key measurement outputs and identifying trends in unit performance, and ensuring your teams focus on process and customer improvement at all times. By providing frontline managers with the coaching and mentoring they need to inspire their teams, you’ll maximise operational performance and ensure we deliver the highest levels of customer service.
Attendance pattern: 41 hours per week, working hours will vary depending on operational requirements but typically Monday to Friday 07:00 – 15:00
About you
We are looking for a people-focused, hands-on, visible leader with the following skills and experience:
* Leading and developing a team of managers to improve performance and guide through periods of change
* Ability to build strong relationships with your team, unions and key stakeholders
* Excellent visible leadership and communication skills demonstrated in an operational environment
* Ideally with a background in express parcels and some experience working in a unionised environment
* Analytical skills - ability to interpret detailed management information
* CPC qualification would be advantageous
* Ability to negotiate contracts with self-employed owner drivers
Closing date and assessments
Closing date: Sunday 7th September. Please note, this advert may close early.
Assessments: 22nd - 24th September
About us
Parcelforce Worldwide provides express parcel delivery across the UK. We employ over 6,000 people and operate across a network of 54 depots throughout the UK. We use technology to stay one step ahead, and everyone who works for us helps create a smooth and efficient service. We are a diverse and supportive team.
We are committed to inclusion and representing the diverse communities we serve.
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