Repairs Centre Manager – Sepura, Cambridge, England, United Kingdom
Overview
To run day‑to‑day operation of the Cambridge Service Centre, ensuring its performance meets the agreed Customer Service Level Agreements and business KPIs. The role involves line management of repair centre staff, providing supervision, resource allocation and performance reviews. It guarantees that all work follows defined processes for quality and records, and acts as a key customer contact point for repair issues, liaising with other departments.
Role
* Manage the repair team and oversee capacity and resourcing.
* Lead customer‑facing responsibilities, reporting on services, planning service requests, and managing incidents or escalations to resolution.
* Maintain Health & Safety, environmental, security and quality management compliance.
* Recruit, set objectives, conduct performance appraisals and develop staff.
* Monitor and manage repair centre costs, achieve financial goals and manage stock.
* Drive improvements, introduce new processes and systems to meet customer expectations.
* Oversee introduction of new products and updates, liaising with engineering teams.
* Communicate effectively with other departments for reporting and support.
* Support commercial discussions, tender responses, partnership engagements.
* Oversee repair arrangements with regional partners and manage contractual obligations.
* Organise and facilitate repair training.
Day to Day
No typical day – supported by manager and team, collaborating with various departments. The role may involve occasional travel with a full, clean driving licence and valid passport. Travel expenses are paid.
Must‑Haves
Qualifications
* Relevant Electronics qualification, minimum ONC or equivalent.
Experience and Skills
* Supervisor in a manufacturing/repair workshop for electronic telecommunications equipment.
* Customer‑facing experience in a B2B environment working with international partners.
* Experience setting and delivering high operational performance.
* Track record of managing and developing teams.
* Experience implementing services to meet service level agreements.
* Knowledge of implementing service workflows in a modern ERP system.
* Proficiency with Microsoft Office, data analysis.
* Data‑driven approach to service performance metrics.
* Commercial awareness for managing costs and pricing.
Nice to Have
Qualifications
* Degree or equivalent in an engineering discipline.
* IPC certification, auditor training, ITIL.
Experience and Skills
* Background in electronics, manufacturing/fault‑finding techniques and component‑level repair.
* Knowledge of Microsoft Dynamics AX/365 and Power Apps.
* Familiarity with preparing and delivering presentations to customers and partners.
* Experience leading a positive workplace culture and increasing employee satisfaction.
* Project management experience.
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Industry
Telecommunications
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