Join to apply for the Head of IT Service Delivery role at Cox Automotive Europe
Join to apply for the Head of IT Service Delivery role at Cox Automotive Europe
Get AI-powered advice on this job and more exclusive features.
Direct message the job poster from Cox Automotive Europe
Head of Talent Acquisition at Cox Automotive Europe - We're hiring!
Head of IT Service Delivery
Join Cox Automotive Europe as our new Head of IT Service Delivery, where you’ll lead a dynamic team shaping the future of technology services across a global, innovative organisation.
About the Role
We're on the lookout for a strategic and hands-on leader to own the end-to-end delivery of IT services—covering Service Desk, End User Computing, Major Incident, Change & Problem Management, Service Transition, and Supplier Management.
As part of our Product & Technology Group, you'll drive a culture of service excellence, lead cross-functional improvements, and ensure a seamless experience for our teams and customers across Europe.
What You’ll Do
* Lead and develop high-performing service teams
* Own service management strategy aligned with ITIL and ISO standards
* Ensure smooth operations, change management, and major incident response
* Drive continual improvement through data, insight, and collaboration
* Act as a key liaison between senior stakeholders, service providers, and CAPTG teams
* Support the Director of Service & Infrastructure and deputise when needed
What You’ll Bring
* 5–10 years of experience in IT Service Delivery Management
* Proven leadership in a complex, multi-site or multinational environment
* Deep knowledge of ITIL (certified) and service frameworks
* Strong stakeholder management and communication skills
* Passion for service quality, customer satisfaction, and continuous improvement
* Experience managing service KPIs, budgets, and external partners
Why Join Us?
* Be part of a collaborative, people-first tech team powering a major automotive brand
* Shape how IT services are delivered across the UK and Europe
* Hybrid working model with flexibility and autonomy
* Opportunities for career growth, innovation, and leadership impact
Ready to lead with purpose?
Apply now and help us deliver smarter, faster, better IT services across Cox Automotive Europe.
STRICTLY NO AGENCIES PLEASE
We work with a carefully selected set of recruitment partners and are not looking to add to our PSL.
We do not accept unsolicited CVs sent to the recruitment team or directly to a hiring manager. We will not be responsible for any fees related to unsolicited submissions.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology and Management
* Industries
Software Development, Retail Motor Vehicles, and Wholesale Motor Vehicles and Parts
Referrals increase your chances of interviewing at Cox Automotive Europe by 2x
Sign in to set job alerts for “Head of Information Technology Services” roles.
Data, Digital and OT Head for Manufacturing Engineering Technology
Manchester, England, United Kingdom 6 days ago
North West, England, United Kingdom 2 weeks ago
Greater Manchester, England, United Kingdom 1 day ago
Manchester Area, United Kingdom 1 week ago
Manchester, England, United Kingdom 1 month ago
Huddersfield, England, United Kingdom 3 days ago
Manchester Area, United Kingdom 3 weeks ago
Manchester, England, United Kingdom 1 week ago
Golborne, England, United Kingdom 6 days ago
Wigan, England, United Kingdom 6 days ago
Greater Manchester, England, United Kingdom 3 days ago
Manchester, England, United Kingdom 3 weeks ago
Manchester, England, United Kingdom 2 weeks ago
Manchester Area, United Kingdom 4 days ago
Oldham, England, United Kingdom 2 weeks ago
SAP Practice Director AMS & Continuous Improvement for UK
Manchester, England, United Kingdom 2 weeks ago
Associate Director (Building Technology)
Manchester Area, United Kingdom 4 weeks ago
Manchester, England, United Kingdom 5 days ago
Enterprise Support Manager, Strategic Industries - Global Financial Services
Manchester, England, United Kingdom 1 week ago
Delivery Director (Oracle Applications Unlimited) – Enterprise Applications
Manchester, England, United Kingdom 1 week ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr