Experienced Service Advisor Opportunity at Reputable Southampton Automotive Dealership
We are seeking an experienced Service Advisor to join a reputable automotive dealership in Southampton, Hampshire. This is a superb opportunity for a skilled Service Advisor to work within a modern, well-equipped workshop and showroom, providing exceptional customer service and supporting a successful aftersales operation. Our client values professionalism, customer satisfaction, and staff development, offering a stable and forward-looking work environment.
Benefits for the successful Service Advisor:
Competitive basic salary starting at £27,000 with an OTE of £30,000 or more
Clear progression pathways within a large, reputable dealership group
Monday to Friday working hours, 08:00 to 18:00, with a one-hour lunch break
30 days holiday inclusive of bank holidays, plus your birthday off
Long service holiday entitlement
Access to company health and wellbeing services
Life assurance cover up to three times your annual salary
Subsidised manufacturer car purchase schemes for employees and their families
Discounted MOTs and servicing
Ongoing training and development to enhance your careerDuties of the Service Advisor:
Attending to customers at vehicle drop-off and collection points, ensuring a professional and friendly experience
Taking accurate notes of customer service requirements and effectively communicating these to the workshop team
Keeping customers updated on their vehicle’s repair or service progress
Costing additional work recommended by technicians and securing customer approval before proceeding
Preparing and presenting accurate invoices and related paperwork
Explaining work undertaken and presenting suitable service products such as service plans and warranties
Upselling service plans, warranties, and additional vehicle care options to maximise customer satisfaction and dealership profitabilityRequirements:
Proven experience as a Service Advisor or in a similar motor trade role
Excellent communication and customer service skills
Ability to confidently upsell and suggest additional products
IT literate, preferably with experience using CDK Drive or Kerridge systems
Organised with strong time-management skills
Full UK driving licence, ideally with a clean record
Customer-focused attitude with a professional manner
Previous experience working within franchised dealerships is preferred
Contact Kinga Csipetics, Automotive Recruitment Specialist at Perfect Placement covering Southampton and Hampshire today to discover more about this fantastic opportunity.
Our team of Automotive Recruitment Consultants all share a passion for finding our jobseekers the best jobs in the Automotive Industry. So, if you are looking to improve your career and want to hear about more Motor Trade jobs in your local area, please contact us today