Job Title: Office and Operations Administrator
Location: Tewkesbury, Gloucestershire, GL20 8JH
Salary: GBP30,000 : GBP35,000 per annum, depending on experience
Job Type: Full:time, Permanent (Monday to Friday)
About Colt Precision
Colt Precision is a precision engineering and manufacturing company supplying high:quality machined components to customers across a range of industries. We pride ourselves on delivering exceptional service, quality, and reliability while maintaining strong relationships with our customers and suppliers.
About The Role:
We are seeking a highly organised and proactive Office and Operations Administrator to support the day:to:day running of our business. This is a varied role that will provide administrative support across sales, production planning, customer service, purchasing, dispatch, finance, and quality functions.
The successful candidate will play a key role in ensuring smooth communication between customers, suppliers, and the shop floor while helping to maintain efficient operational processes throughout the business.
Key Responsibilities:
Sales Administration and Customer Support:
* Process customer enquiries and sales orders accurately.
* Maintain customer records and order documentation.
* Progress customer orders and provide regular updates on delivery schedules.
* Act as a key point of contact for customers regarding order status and delivery information.
* Support the preparation of quotations and customer correspondence.
Production Planning and Shop Floor Support:
* Raise and issue works orders to the shop floor.
* Assist with production scheduling and planning activities.
* Liaise with production personnel to monitor order progress.
* Ensure manufacturing documentation is accurate and up to date.
Purchasing and Supplier Management:
* Order raw materials, tooling, consumables, and other business supplies.
* Communicate with suppliers regarding pricing, availability, and delivery schedules.
* Monitor stock levels and support inventory management activities.
Dispatch and Logistics:
* Prepare dispatch documentation and delivery paperwork.
* Arrange shipments and courier collections.
* Ensure customer orders are packed, documented, and dispatched correctly.
* Maintain dispatch records and proof of delivery documentation.
Finance and Quality Administration Support:
* Assist with invoice processing and general finance administration.
* Support credit control activities when required.
* Help maintain quality records, certifications, and documentation.
* Assist with customer and supplier quality documentation requests.
* Support internal quality and compliance processes.
General Office Administration:
* Answer telephone and email enquiries professionally.
* Maintain organised filing systems and company records.
* Support the wider team with administrative tasks as required.
* Contribute to continuous improvement of office processes and procedures.
Skills and Experience:
Essential:
* Previous experience in an administrative or office support role.
* Strong organisational and time management skills.
* Excellent communication skills, both written and verbal.
* Good IT skills, including Microsoft Office (Excel, Word, Outlook).
* Ability to manage multiple tasks and priorities effectively.
* High level of accuracy and attention to detail.
* Professional and customer:focused approach.
Desirable:
* Experience within a manufacturing, engineering, or production environment.
* Knowledge of sales order processing and production planning.
* Experience using ERP/MRP systems.
* Understanding of purchasing, dispatch, or logistics processes.
* Familiarity with ISO 9001 quality systems.
Personal Attributes:
* Positive and proactive attitude.
* Strong problem:solving skills.
* Reliable and dependable.
* Able to work independently and as part of a team.
* Comfortable work