We are an employee focused business committed to developing people to ensure that we have the best there is as part of our ever-expanding team.
Are you ready to work for one of the largest manufacturers of liquid waste vacuum tankers and jetting equipment in Europe?
Then Join our Whale Family!
We are seeking an individual to be the first point of contact for all customer inbound enquiries then coordinate all required works with engineers, customers and suppliers to ensure jobs are completed on time in line with customer expectations, service level agreements and internal KPI’s.
You will be working in the Service Department 5 days a week in the Solihull office. Some of the duties include –
* Be the first point of contact for enquiries, queries and disputes via phone and email
* Ensure enquiries are dealt with professionally, effectively, and efficiently
* Populate and maintain effective planner to ensure works are completed on time
* Proactively manage all “units down” to ensure they are returned to service in line with expectation
* Speak with engineers daily via phone
* Ensure all customer concerns are logged using appropriate process
* Ensure engineers work sheets are processed and sent to customer with invoice as required
* Ensure accurate notes are updated on all jobs, databases, and portals
* Take completed jobs from work in progress to invoiced
* Manage purchase order numbers to ensure suppliers and customer invoices are paid
* Manage customer portals and ensure they are up to date and compliant
* Carry out daily administration not limited to loading of parts, purchase order numbers, raising jobs, invoicing and timesheets
* Source parts when required for service repairs and preventative maintenance jobs
* Process new, and renewal, maintenance agreements
* Review and raise credits when required within authorisation limits
* Maintain and review the work in progress (WIP) to ensure all jobs are being actioned
* To produce contract specific reports and participate in review meetings where required to analyse current service measures and performance
* Cover work for the wider team during busy period and for periods of absence
* Carry out any additional requirements and tasks as requested by your line manager
If this sounds good to you and you feel you have the relevant skills and experience then apply today because not only will you be joining an expanding, enthusiastic and proactive company where no two days are the same, we also have some wonderful benefits on offer.
What are the benefits?
* One off £500 per annum holiday bonus when you take 5 days off in one block
* Bonus scheme based on the performance of the company
* Private medical insurance (BUPA)
* Competitive Company Pension Scheme
* Secure employment with a longstanding supportive business with opportunity for advancement
* Annual pay reviews
* 25 days holiday (plus statutory days) per calendar year – 5 days more than the legal requirement
* £500 Referral Scheme
* Death in service for employees
* Employee assistance programme – offering free wellbeing (mental and physical) and financial advice and support which offers access for you your partner and children under 18 for a Digital GP
* Employee discount scheme including restaurants, holidays, retail vouchers and more
* Cycle to work scheme
* Full training, equipment and PPE provided
* Long service awards
* Free parking