The team at Petersham Nurseries Café are looking to recruit an experienced Sommelier, with minimum 2 years wine experience and is studying level 3 or 4 to work in our restaurant, which is set within one of our charming greenhouses in Richmond. Petersham
Nurseries outsources wines from some of the leading wine suppliers in the
country as well as importing wines directly from Italy.
As a Sommelier, you will
be working alongside our sister business
Petersham Cellar: an online wine merchant created in order to promote an
ever-evolving selection of hand-picked fine Italian wines to anyone interested
in discovering and experiencing these delicious wines and the culture
surrounding them.
Overview of the role:
* Ability to maintain
the highest levels of customer service, demonstrating exceptional knowledge of
the menu/ wine list and ensuring that the service you provide results in
increased sales and repeat business.
* Daily opening,
closing and responsibilities.
* Stock/ inventory
management;
* Collect and carry
stock (a driving license is desirable);
* Ensure wines are
served at the right temperature and within the proper glassware;
* Recommend food
and wine pairings;
* Store open bottles
properly to maintain strong taste;
* Manage wine
cellar and ensure its fully-stocked;
* Train wait staff
on available wines;
* Quality control
wines.
Person
Spec:
* Previous restaurant/ service experience;
* Passion and enthusiasm to learn;
* Good understanding of the winemaking process and
knowledge of Italian wines/ regions;
* Minimum WSET level 2 or equivalent required;
* Thrive working alongside a passionate team;
* Able to troubleshoot and solve problems on the ground
* Contribute and champion sales and service strategy for all beverages and
wine list items.
* Leading by example instil a culture of exceptional customer
service.
* Establish and maintain excellent customer relations at all times.
* Ensure all customer feedback is dealt with in a timely and appropriate
manner to promote and grow the good reputation of the business.
* Celebrate positive customer feedback and great
results.
* Have a thorough and comprehensive knowledge of the wine list and menus
to expertly advise customers.
* Ensure events and functions are managed effectively
Quality & Detail:
* Collaborate on regular tastings and pre-shift briefings to ensure
service consistency and knowledge standards.
* Share your knowledge with front of house and chefs about
wine / wine matching.
* Make sure all service staff know which wines to recommend
to each dish of the menu.
* Ensure that all operating standards are adhered to in order to achieve
maximum levels of service and profitability.
* Ensure grooming standards adhered to, both personally and by the team,
reflecting a professional image.
* Support in ensuring
the department is properly stocked with the correct working equipment,
regularly maintained, in good working order and complies with safety
regulations.
Operations:
* Keep an up-to-date
knowledge of industry news, changes in the wine list, new additions, their ‘wine of the month’, changes in
vintages etc.
* Maintain and update wine lists. Check pricing/
vintages are up to date.
* Keep wine cellar tidy and in order.
* Make sure new deliveries are stored immediately and
update on the wine and inventory list.
* Understand and properly execute all systems, POS procedures, and
departmental operating procedures.
* Upsell of wines
* Help source wines
Budgeting, Planning & Sales:
* Supported by the bar waiter/s, carry out monthly
stock control, inventory. Update continuously all stock forms.
* Ensure all wastage is recorded correctly. Making
sure wines get returned to suppliers and credits issued for corked and spoiled
wines.
* Control of new vintages and recording them.
Other:
* Flexible working includes regular weekend, bank
holiday and occasional evening working.
* Involvement in ad
hoc project work/ events.
* Contribute to the
continual growth and success of the business.
We look forward to hearing from you.