Digital Transformation Change Lead
We have an exciting opportunity for a Digital Transformation Change Lead to join our team! In this pivotal role, you will spearhead the implementation of AgentAssist, ensuring seamless integration and maximum utilisation across all agent teams. You will leverage your business acumen to identify and capitalise on commercial opportunities, driving strategic initiatives that align with our long-term business vision.
This role involves leading workshops, coordinating training, and driving change management initiatives to enhance agent performance and customer satisfaction, ultimately contributing to our competitive advantage and market growth.
Responsibilities
1. Provide technical expertise in managing and optimising cloud resources, focusing on cloud waste reduction and enabling internal teams.
2. Implement cloud cost-saving measures, collaborating with the FinOps Specialist.
3. Document processes and support training for internal teams.
4. Ensure a smooth handover to the internal FinOps team.
Qualifications
More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy, and legal requirements.
Join Our Team as a Solution Architect at Capita Ireland within our CE division! Capita Ireland is experiencing dynamic growth, and we are thrilled to offer an exciting opportunity for a talented Solution Architect to join our senior management team. This pivotal role is at the heart of our growth strategy, playing a crucial part in developing and expanding our business with both new and existing clients.
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