This is an exciting opportunity to join our operational management team working across our clinical and prevention services.
You will be supporting priorities within Herefordshire Health & Wellbeing Strategy and Health Inequality Strategy to bring together a range of clinical & prevention services to provide approaches tailored to meet the needs of different populations and providing an integrated approach to prevention. The role will work closely across neighbourhood teams ensuring that we are engaging with communities to understand how to direct clinical & prevention services to tackle health inequalities to best address that barriers faced by our underserved communities and maximise impact and outcomes for patients.
Prevention is a priority within the NHS 10 Year Plan. Talk Wellbeing is aligned with these priorities, bringing together several prevention services including NHS Health Checks, outreach cardiovascular disease checks, workplace health checks, WorkWell and infectious disease service. As Senior Operations Manager, you will be responsible for the operational management and development of these services and leading the way with prevention services for Herefordshire.
This role would suit someone with previous experience of operational management, understanding of health inequalities and working with communities.
The successful applicant will support the operational delivery and development of a range of clinical and prevention services, with a particular focus on our prevention services. The post holder will be required to:
Use population health management to target resources to ensure greatest impact for patients and inform priorities, decision making and transformation.
Understand health inequalities and working with communities to understand barriers, targeting services to address these.
Line management of workforce, including service coordinators, operations administrators, health coaches, social prescribers and provide operational management of clinical staff.
Budget management responsibilities.
Service development.
Collaborative and integrated working across PCNs and VCSE organisations.
Job responsibilities :
A Senior Operations Manager will have responsibility for the development of clinical & prevention services, working closely with the Associate Medical Director, Associate Director for clinical services, Associate PCN Director for Prevention, Partnerships & Transformation, and other senior management to evolve existing services and model new services.
You will be supporting priorities within Herefordshire Health & Wellbeing Strategy and Health Inequality Strategy to bring together a range of prevention services to provide approaches tailored to meet the needs of different populations and providing an integrated approach to prevention. The role will work closely across neighbourhood teams ensuring that we are engaging with communities to understand how to direct clinical & prevention services to tackle health inequalities to best address that barriers faced by our underserved communities and maximise impact and outcomes for patients.
Main Responsibilities:
* Using population health management to target resources to ensure greatest impact for patients and inform priorities, decision making and transformation
* To represent the services in cross-organisational meetings when agreed e.g. partner meetings with HGP, the ICB and other H&W wide meetings.
* Ensure the service compliance with the GDPR and FOI along with other relevant legislation and professional information management standards such as GMC/BMA and LMC guidance
* Ensuring that there are robust procedures and staff allocated for safe service delivery.
* To be responsible for the production of performance and quality reports, including reporting data sets to national and local systems
* Managing the budget for clinical & prevention services in detail, ensuring that financial targets are met and to escalate concerns to the Associate Director of Clinical Services and Associate PCN Director for Prevention, Partnerships & Transformation.
* Represent the organisation and Herefordshire PCNs at key system meetings with and on behalf of the Associate Director of Clinical Services and Associate PCN Director for Prevention, Partnerships & transformation to enable the post holder to contribute to the strategic direction of services and lead implementation and operationalisation of service development.
* Line management of workforce non-clinical staff in your team, including Service Coordinators, Clinical Systems Dispatchers, Drivers / Patient Support, Operations Administrators, Reception Staff, Health Coaches, Social Prescibers and operational management of the clinical staff.
* Development of KPIs and monitoring key KPIs within month to ensure objectives are on track and to be the first point of contact for operations managers to adjust as needed, escalating to the Associate Director of Clinical Services where appropriate and ensure governance is in place.
* Attending contractual meetings as required to represent clinical services
The post holder will work with the operational managers to ensure :
Delivery of safe services across clinical and prevention services, assisting to influence and facilitate change when needed.
*Interviews are expected to take place on Tuesday 30th September 2025*
*We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible*
About us
Taurus Healthcare was established in 2012, as the provider arm of the GP Federation serving 204,000 patients in Herefordshire. Founded and owned by the partners of the entire Herefordshire Primary Care community, Taurus is focused on providing excellent out of hospital services for patients. Our ethos is to provide high quality and cost-effective health outcomes that are delivered as close as possible to the patients home, whilst ensuring that patients who do require in hospital services are seen as quickly and effectively as possible.
At Taurus Healthcare we strive to create a diverse, inclusive workplace, and welcome applications from candidates from all backgrounds including those from Military Veterans and family members of serving personnel.
Taurus Healthcare offer many employee benefits, such as:
Access to a generous NHS pension scheme with 20.68% employer contribution.
33 to 38 days annual leave entitlement, including bank holidays, depending on service -pro rata for part-time staff.
Access to an extensive Employee Benefits Programme -Vivup- offering:
o 24/7 access to counselling services
o Salary sacrifice scheme for cars and bikes
o Access to a wide range of discounts from national retailers
Access to the Blue Light extensive discount scheme.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Job Types: Full-time, Permanent
Pay: £44,366.84-£48,695.31 per year
Benefits:
* Company pension
* Cycle to work scheme
* Employee discount
* Referral programme
* Sick pay
* Work from home
Application question(s):
* Are you educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area.
Work Location: In person
Application deadline: 21/09/2025