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Responsibilities for the Customer Service Advisor will include:
1. Deal with all incoming and follow-up contact from customers who have an enquiry or service request.
2. Promoting a customer-first culture whilst ensuring that service levels and standards are maintained.
3. Be the first point of contact, liaising with customers via phone, email, Webchat.
4. Ensure all enquiries are resolved whilst providing exceptional customer service.
5. Input, collate, and record customer information accurately using a variety of IT systems, ensuring service level targets are actively worked towards and achieved.
What we are looking for in our ideal Customer Service Advisor:
Experience in a customer service environment, experience in operating computerized database systems, strong IT skills, and proficiency with Microsoft Office software (specifically Outlook and Word). Call/service centre experience and/or social housing experience would be beneficial.
We offer a range of benefits for a rewarding career including, but not limited to:
* Pension scheme
* 23 days of Annual Leave, plus Bank Holidays
* Cycle to Work scheme
* Liberty Sense Awards – employees nominated by colleagues for embodying Liberty values, with winners receiving a high street voucher
* YuLife benefits including:
o Life Insurance/Death in Service benefit – 2x annual salary
o Smart Health (24/7 UK-based GPs access)
o Best Doctors for second opinions on complex cases
o Mental Health Support, including 4-6 sessions with a psychologist or psychotherapist
o Online Health Check
o Nutrition consultations
o Online fitness programs
o YuMatter+ Employee Assistance Programme for mental, financial, and professional wellbeing, including up to 5 confidential counseling sessions
o Free will writing
o Reward scheme for healthy behaviors earning YuCoin for vouchers/rewards
o Exclusive membership and wellbeing discounts
o Medicash Health Cash Plan (optional, approx. £11.60/year, claims up to £996/year), covering dental, optical, specialist consultations, tests, scans, gym memberships, and discounts on cinema, travel, holidays, and retail.
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