Overview
Location: Holborn, Greater London (Hybrid)
Salary expectation: £34,950 to £37,950
Application deadline: Wed 3rd September
This is a full-time role
At Blood Cancer UK, were support and campaign for everyone affected by blood cancer. Our digital support services help people feel informed, connected, and supported, no matter where they live in the UK.
Role
As Digital Support Services Officer, youll help ensure that people affected by blood cancer can access reliable information and peer support through a range of digital platforms. Youll lead the day-to-day running of our online community forum, support and coordinate volunteers, and work across teams to help develop and improve our support offer. Youll use data and insights to enable us to reach more people and provide the best possible support. Youll be confident in digital environments and committed to making support accessible and inclusive. You will have experience in online communities, peer support or other digital support services and be comfortable engaging with people who may be going through challenging times. Youre also a team player whos effective in working across departments and supporting volunteers.
Expected travel for this role is: 1-2 times per month and attending team away days plus two organisational away days a year.
We are committed to actively promoting equality, diversity, and inclusivity. In line with our strategy we welcome approaches from individuals from underrepresented groups, including minority communities, and applicants with a disability, to better reflect the community we serve and help broaden our perspectives.
Well accept applications for anyone wishing to work 28 hours per week, please state this in your cover letter.
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Requirements and qualifications
* Experience in online communities, peer support or other digital support services
* Confident in digital environments and committed to accessible and inclusive support
* Ability to engage with people who may be going through challenging times
* Team player who can work across departments and support volunteers
* Willingness to travel 1-2 times per month; attendance at team and organisational away days
* Hours: 28 hours per week (flexible per cover letter)
Job specifics
* Seniority level: Entry level
* Employment type: Contract
* Job function: Information Technology
* Industries: Administrative and Support Services
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