770100580 – Complaints & Improvements OfficerAre you looking for the opportunity to develop a career in the Public Sector? We have several fantastic temporary positions available working with our client Buckinghamshire Council!OverviewOn behalf of Buckinghamshire Council, Pertemps Recruitment have an exciting opportunity for a Complaints and Improvements Officer to join the team in Aylesbury. Working alongside the Information Governance Case Officer, you will play an important role in triaging and overseeing stage 1 complaints and enquiries via the case management systemTemporary – until 29/11/2024 with potential to extend or go permanentHours: Monday to Friday – 37 hours per week, 9:00am to 5:30pm (part time requests will be considered)Pay Rate - £15.77 per hourStart Date – as soon as possibleWork Schedule – Mix of office and home workingLocation – Walton Street, Aylesbury HP20 1UAAbout the roleAs a Complaints and Information Officer, you will have a number of responsibilities including, but not limited to the following:
* Taking calls for complaints over the phone
* Working with other council services to ensure timely resolution of complaints
* Making decisions and problem solving for complaint cases
* Drafting complaint responses
About youThe su...