Stoke‑On‑Trent, England, United Kingdom
Facilities Helpdesk Coordinator
At bet365, we’re one of the world’s leading online gambling companies, revolutionising the industry since 2000. Founded by Denise Coates CBE, we now employ over 9,000 people and serve over 100 million customers in 27 languages. Our focus on In‑Play betting has solidified our market‑leading position, offering an unmatched experience across 96 sports and 700,000 streaming events.
Job Description
As a Facilities Helpdesk Coordinator you will use and maintain the CAFM system and allocate work to the relevant teams as well as support with general administrative tasks.
You will provide support to the UK and Overseas facilities teams by looking after various software systems, including the internal CAFM system. There will be various other administrative duties which will be completed as part of the role.
This role involves delivering excellent service to user queries and compiling and distributing insightful reports to stakeholders.
This position is on a full‑time basis and will require a flexible approach to working hours with a rolling rota of any five days from seven, including bank holidays.
Responsibilities
* Monitor all mailboxes, CAFM and booking systems to support a 24/7 business operation.
* Support facilities teams with administrative tasks.
* Manage fleet of pool vehicles.
* Book and manage electric charging.
* Work alongside engineering teams to create job plans.
* Complete end-to-end ownership of all high‑priority jobs raised.
* Deal with third parties such as contractors and suppliers.
Qualifications
* Ability to work under pressure and meet tight deadlines whilst maintaining a high attention to detail.
* Good computer skills with knowledge of Microsoft Office tools, including Excel and Outlook.
* Ability to communicate at all levels with strong customer service skills, whilst acting as a point of contact for facilities and other internal departments.
* Great team player with a can‑do attitude and ability to work at times without supervision.
* Well‑organised and skilled in effective time management.
* Experience with Helpdesk; working with a CAFM system is desirable.
* Ability to work in a very dynamic environment with changing priorities.
Additional Information
By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Notice – https://www.bet365careers.com/privacy-policy
At bet365, we’re committed to creating an environment where everyone feels welcome, respected and valued. Everyone can grow and develop, regardless of their background. We’re Never Ordinary, and we’re always striving to be better. If you need any adjustments or accommodations to the recruitment process, at either application or interview, please don’t hesitate to reach out.
Seniority level
Entry level
Employment type
Full‑time
Job function
Other
Industries
Gambling Facilities and Casinos
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