We're recruiting for an Executive Assistant role to partner with our Customer Service Director and the Customer Service Senior Leadership team, providing them with a high-level, comprehensive and proactive executive support. The successful candidate will be responsible for managing the Directors and SLTs communications including planning and orchestrating work, meetings and events to ensure priorities are met, functional goals are achieved, and best practices are upheld. It will ensure adequate time to prepare for meetings, boards, committees and key deliverables, as well as collating relevant information and returns on behalf of the function. The role holder will also proactively manage and control access to the Directors diary, identifying what is essential whilst maintaining balance across their schedule. It will require focus on proactive and anticipatory management of the Directors and SLTs workload and accountabilities, ensuring key priorities are met and goals are delivered. Building strong relationships with internal and external stakeholders is a vital part of the role, as well as acting as a communication bridge inside and outside of the function. This role will support the Senior Leadership Team with the smooth running of the function including organising governance, taking minutes and actions of functional meetings and managing expenses and travel arrangements. This role can operate from either our Head Office campus in Binley, Coventry or our Manchester office but travel to both locations will be required occasionally. A team-led hybrid working arrangement is in place. Benefits: 28 days holiday a year plus bank holidays and a holiday buy/sell scheme Annual discretionary bonus scheme Personal pension with matched contributions Life assurance (6 times annual salary) Find out more about the fantastic benefits of joining Coventry Building Society here We reserve the right to close this advert early if we receive a high volume of suitable applications. Keyboard Shortcuts F9 - Move focus from the edit area to the Footer Toolbar F10 - Move focus from the edit area to the first toolbar button Shift TAB - Move focus from the edit area to the last toolbar button About you You'll already have exceptional organisational ability, strong judgement, emotional intelligence and professional discretion. You'll also thrive in a fast-paced environment, act confidently at senior levels, and take ownership of creating the conditions that will our Customer SLT to operate at their best. To be successful in this role it's essential you have: Exceptional planning and organising experience, with an emphasis on priority management. Experience of managing multiple stakeholder with strong relationship building skills Confident communication skills, with the ability to persuade, influence and network as required. Experience of multitasking and adapting quickly in a challenging and pressured environment. Ability to anticipate workloads, events and issues. Proficient in Outlook and a solid understanding and experience using Microsoft Office Suite High level of tact and integrity with the ability to negotiate confidently and professionally at all levels. Executive Assistant or equivalent role experience. Desirable experience needed will be: Banking or financial services sector Support to Executives. Commercial awareness of current and ongoing key issues relating to the wider financial industry. Budget management and control experience. Keyboard Shortcuts F9 - Move focus from the edit area to the Footer Toolbar F10 - Move focus from the edit area to the first toolbar button Shift TAB - Move focus from the edit area to the last toolbar button About us In 2025, Coventry Building Society purchased The Co-operative Bank. Bringing together our purpose-led building society with the UK's original ethical bank was the start of an exciting journey. Trusted by over four million people, we're a mutually owned business free from shareholders, and with our combined experience of almost 300 years, our ethics and dedication will continue to guide us. Together, we have shared values and an ethical approach towards our members, customers and colleagues. We're officially recognised as a 'Great Place to Work' and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing. We're serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know you'll build more than just a career with us. Flexibility and why it matters We understand the need for flexibility, so wherever possible, we'll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role. Proud to be a Disability Confident Committed Employer We're proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria. Keyboard Shortcuts F9 - Move focus from the edit area to the Footer Toolbar F10 - Move focus from the edit area to the first toolbar button Shift TAB - Move focus from the edit area to the last toolbar button Location Coventry-Binley Business Park