Full time office based role
9-MONTH MATERNITY CONTRACT
Salary £26,000 per annum, pro rata
Free parking!
We have a new opportunity to work for a well-established distribution company based in Twickenham. Our client requires a talented and proactive individual with excellent communication skills and a high degree of accuracy and attention to detail to join a small team of highly motivated and dedicated individuals.
Key responsibilities: –
* To accurately process customer orders on to central computer system and print order details for our warehouse to pack and despatch
* To provide prompt and accurate service to customers to ensure optimum satisfaction
* To provide ongoing support to Area Sales Managers (ASM), as required
* To work as part of a team, being flexible and offering support within the team
* To gain a good working knowledge of product ranges to enable efficiency in role
* Talking to customers and taking orders over the phone
* Processing orders received by phone, email or via the Area Sales Managers
* Producing proforma invoices when pre-payment is required
* Dealing promptly with customer queries and complaints, and liaising with colleagues to resolve issues to customer satisfaction
* Entering daily delivery schedules onto carrier’s website
* Obtaining estimated delivery times from carrier on request
* Liaising with carrier to resolve delivery difficulties and disputes
* Assessing viability and potential issues of site deliveries
* Liaising with warehouse to check physical stock levels, current batch shades and to resolve issues with orders
* Liaising with Retail showrooms to locate out of stock items, requisitioning and arranging internal transfers as necessary
* General administration, including filing, archiving and maintenance of office systems
* Allocation of new stock received to back orders and notification of customers
* Setting special prices against customer records on computer system
* Checking orders processed by colleagues
Person Specification: –
* Attention to detail and accuracy
* Excellent telephone manner and understanding of good Customer Service
* Previous experience in an administrative or customer related role is crucial
* Proficiency in Microsoft Office particularly Excel
* Basic understanding of Maths
* Ability to follow through tasks from start to conclusion
* Ability to work well under pressure in a fast-paced dynamic environment
* Positive attitude and willingness to offer support
* Available to start immediately
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