Job title: CCTV Operator
Salary: B1 £25,185 - £25,989 pro rata + shift allowance & weekend enhancements
Hours: 35.25 hours
Contract: Permanent
Location: Leedswatch
As a team member you’ll thrive on overseeing the delivery of a professional, efficient, and effective service from the Leedswatch Control room working with a range of partners including the Police to prevent and detect crime.
Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions.
About you
As a CCTV Operator you will:
1. Monitor public space CCTV
2. Record and log incidents observed on CCTV
3. Operate the Councils City Centre Vehicle Access Scheme
4. Monitor alarm activations and deploy Officers to attend alarms
5. Engage with Police and other partners to prevent and detect crime
About the role
You will work in a 24/7, 7 day a week control room, working 4 days on and 4 days off, alternating between sets of day and night shifts. Working on CCTV, the City Centre Vehicle Access Scheme and intruder/fire monitoring alarm receiving centre, you will understand and deliver services within the agreed performance standards, whilst maintaining professional standards, always providing the best value.
The role is integral to our Leedswatch Services and contribute to working towards the vision; ‘’Striving to create a positive and inclusive working environment in which staff are satisfied, engaged, and committed to giving their best in supporting the Safer Leeds ambition to ensure people are safe and feel safe in Leeds.’’
this post is subject to a higher level Police Vetting check. Please note that a criminal record will not necessarily be a bar to obtaining employment; this will depend on the circumstances and background to any offence.
What we offer you
We take pride in offering the best employee experience, with benefits including:
6. a competitive salary and annual leave entitlement plus statutory holidays
7. membership of the West Yorkshire Pension Fund with generous employer contributions
8. flexible and hybrid working arrangements subject to service requirements
9. a clear career pathway and continuing professional development opportunities
10. a range of staff benefits to help you boost your wellbeing and make your money go further
We welcome applications from everyone and actively seek a diverse range of applicants from all backgrounds and cultures. We particularly encourage applications from, but not limited to, women, carers, veterans as well as LGBT+, ethnically diverse, disabled and care experienced people.
This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa.
If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship for a particular role through the route before applying. To be eligible for sponsorship you'll usually need to be paid the standard salary rate of at least £41,700 per year or meet one of the other eligibility criteria. Ensure you are eligible before applying.
Job Description
Job purpose
11. To ensure a responsive, professional service is provided to customers and partners at all times to support crime reduction, in line with the Safer Leeds Plan.
12. You will work as part of a team of operators who are responsible for the day to day monitoring and operation of CCTV cameras and associated equipment. You will support the Police and other agencies and will initiate investigations into suspicious behaviour by evaluating camera images and monitoring radio systems in order to assist in the effective deployment of Police resources
13. You will monitor, Intruder, Fire, Panic and Third Party Alarms from the Alarm Response Centre.
14. You will be required to carry out your duties in accordance with CCTV operational procedures, codes of practice and relevant legislation to ensure the security, integrity, accuracy and confidentiality of information. You will produce and maintain detailed records and evidential material in a clear and accurate format.
Responsibilities
15. Monitoring and recording CCTV camera video images to identify incidents, including crime, disorder and anti-social behaviour, and taking appropriate action including evidence gathering.
16. Working closely with the Police and other agencies to provide an appropriate response to incidents using a range of communication tools e.g., Radios, telephone, intercom
17. Producing and maintaining detailed records and evidential material in a clear and accurate format which may be used in Court.
18. Attend Court if required to give evidence.
19. Check equipment is functioning correctly and reporting any faults found.
20. Monitoring alarms and deploying Officers to a range of incidents received from the Alarm Receiving Centre
21. Responsible for working to and implementing the agreed policy of the Leedswatch Code of Practice and the CCTV Strategy
22. Responsible for ensuring that people, vehicles and buildings within the operational areas are effectively monitored and recorded in locations covered by CCTV ensuring that strict confidentiality is maintained.
23. To use own initiative and judgement where appropriate, providing outcomes and solutions for customers/partners from a range of options.
24. Flexible and adaptable to change to assist other services as required commensurate to grade.
25. Participate in appraisal, training, and development activities as necessary to ensure up to date knowledge and skills.
26. Improve own practice through observation, evaluation, discussion with colleagues and appropriate continuing professional development programmes.
27. Work collaboratively with colleagues, knowing when to seek help and advice.
28. Contribute to the overall ethos, work, and aims of the service by attending relevant meetings, training days/events as requested.
29. Be aware of and comply with Leeds City Council policies and procedures e.g., child protection, health, safety and security, confidentiality, and data protection, reporting all concerns to an appropriate person
30. Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding, and promoting the values, standards, and equality & diversity policies of Leeds City Council.
31. Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse of equal opportunities, ensuring compliance with relevant policies and procedures.
32. The duties outlined are not meant as an exhaustive list and will also comprise any other duties within the spirit of the post commensurate with the job evaluation outcome for this post.
33. The Council has adopted a flexibility protocol and this role will be expected to work within these parameters.
Personal Specification
Method of assessment will be through one or more of the following application form, test, interview, and certificate.
Essential requirements
It is essential that the candidate should be able to demonstrate the following criteria for the post within the context of the specific role duties and responsibilities: Candidates will only be shortlisted for interview if they can demonstrate on the application form that they meet all the essential requirements.
Skills required
34. Able to keep accurate records
35. Able to liaise professionally with emergency services, Enforcement and other appropriate Agencies.
36. Ability to communicate effectively by telephone and over radio system with a wide variety of people in a polite and tactful manner.
37. Able to communicate effectively at all levels
38. Able to work in a team or on own initiative
39. Able to work with minimum of supervision
40. Able to evaluate incidents and make instantaneous decisions on required action
41. Understand the requirements of confidentiality and an understanding of the Data Protection Act
42. Good organisational and interpersonal skills.
43. Able to work flexibly across different work locations and areas as appropriate.
Knowledge required
44. To carry out all duties having regard to employee’s responsibility under the council’s Health & Safety Policies
Experience required
45. Of maintaining equipment, stationery and clothing.
46. Experience of working with a range of computer packages
Behavioural and other Characteristics required
47. Committed to continuous improvement.
48. Able to understand and observe Leeds City Council equality and diversity policies.
49. Carry out all duties having regard to an employee’s responsibility under Health and Safety Policies.
50. Willingness to actively participate in training and development activities to ensure up to date knowledge, skills, and continuous professional development
51. Understand and embrace our values, behaviours and codes of conduct.
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