* To ensure the delivery of high-quality recovery focused support to clients within a designated service/location. * To actively promote the service, managing all client focussed activity within a designated service / location, including; assessment and management of referrals, voids management (housing), needs assessment, support planning, risk management and safety planning and regular review of need. * To ensure completion of all My Future Matters documentation or other relevant client management information. * To ensure that all incidents and safeguarding concerns are managed in line with MHM policies and procedures. * To proactively liaise with the relevant Area Manager ensuring the timely escalation of any issues which may affect the safety and quality of service provision. * To provide appropriate support and line management for staff members within relevant team/s, including the provision of induction, supervision, appraisal, development, absence and performance management in line with MHM's policies and procedures. * To ensure that staffing resources and capacity is adequate to deliver high quality services to clients and to meet contractual requirements, including recruitment of new staff and management of the staff rota. * To ensure that all financial authorisation procedures are adhered to. * To communicate effectively and to provide reports and associated documentation of a high standard to management and commissioners as required. * To respond to and where required investigate complaints and HR matters as requested. * To manage health & safety within the service/s including risk assessment and management and building security. * To contribute to the development, implementation and monitoring of all policies, procedures and systems that effect service delivery * To support the Area Manager to effectively manage service delivery contracts and comply with all associated contractual requirements. * To develop and maintain proactive and effective relationships with commissioners * To support the delivery and development of services and to network and engage with relevant stakeholders and provider groups in the area. * To ensure compliance with all relevant legal and regulatory requirements. * To actively promote a positive image of MHM. * To attend all relevant meetings both internally and externally. * To act as a member of the Management On Call Team on a rota basis