IT Support TechnicianLocation: Great Yarmouth (On Site)This role offers the opportunity to work in a broad IT support position, delivering reliable technical assistance to users while supporting core systems and services. The successful candidate will be technically capable, adaptable, and comfortable working across a range of common enterprise technologies.Please note, appointment to this role is subject to obtaining the appropriate Security Clearance.Role
* Provide 1st to 3rd-line IT support across end-user devices, applications and local infrastructure
* Support and administer Microsoft technologies including Active Directory, Azure Active Directory and Microsoft 365
* Deliver IT onboarding and offboarding processes, including user account setup and inductions
* Build, configure and troubleshoot PCs, laptops and peripherals
* Diagnose and resolve hardware, software and operating system issues
* Support day-to-day administration of email, collaboration and document management platforms
* Monitor and maintain network connectivity and associated infrastructure components
* Apply software updates, patching and basic security best practices
* Coordinate with third-party support providers where escalations are required
* Manage workload through a structured helpdesk or ticketing system
* Monitor backup processes and support data recovery activities
Experience Required
* Previous experience in an IT support or technical support role
* Hands-on experience supporting Microsoft Windows and Office 365 environments
* Working knowledge of Active Directory and cloud-based directory services
* Exposure to Azure or other cloud platforms
* Understanding of core networking concepts such as TCP/IP, DNS, DHCP, switches and VPNs
* Experience providing both onsite and remote support
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