This range is provided by Larbey Evans. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
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Prestigious US law firm with offices based in a sought-after City location is seeking an experienced and knowledgeable IT Support Assistant (Legal) on a permanent, full-time basis.
* Salary to £40,000
* Exceptional employee benefits
* 30 days annual leave plus bank holidays
* 10:00-18:00 working hours and office based (Monday-Friday)
* St Pauls / Blackfriars / City Thameslink
We’re looking for candidates with 2- years of IT support experience to provide internal customer service, second level problem resolution, and desktop technology support & site support as well as also participating in special projects as assigned.
Key Responsibilities of the IT Support Assistant (Legal):
* Works with callers to resolve normal and unusual information system problems, or escalates as defined in normal operating procedures
* Provides technical support and problem resolution activities for assigned site
* Installs PC’s and related hardware; investigates hardware problems and performs minor repair
* Supports new joiners set ups as and when required
* Interfaces with vendors & the firm’s Technical Services for resolution of telecom, videoconference, network, systems, and/or related hardware problems
* Uses technical tools and knowledge to meet or exceed performance standards and expectations
Skills & Requirements IT Support Assistant (Legal):
* Must have 2-3 years’ experience working in a similar role within a law firm
* An education focused on IT qualifications and a genuine passion for IT
* Knowledge of and experience in configuring, installing, and supporting the hardware and connectivity components of single user workstation is desirable
* Proven experience with desktop and server operating systems, including application support experience (Windows 10, Office 365)
* Knowledge of videoconferencing / telecom support and iOS and Android devices
* Experience with Asset Tracking and process is desirable
Seniority level
* Associate
Employment type
* Full-time
Job function
* Legal, Information Technology, and Administrative
* Industries: Technology, Information and Media, Legal Services, and Law Practice
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