Customer Account Manager
Up to £(phone number removed)
37 hours per week
Why not start an exciting journey as a Customer Account Manager at a leading provider of innovative aerospace solutions. In this permanent role, you will be the primary point of contact for their valued customers, ensuring a high level of satisfaction and trust. With a competitive salary range of GBP45,000 to GBP51,250, this is an opportunity to make a meaningful impact and contribute to the growth and success of our organization.
Key Highlights of the Customer Account Manager role!
Become the trusted partner for your assigned customer accounts, driving retention, growth, and long-term strategic partnerships.
Collaborate with cross-functional teams to deliver consistent and reliable customer outcomes, ensuring alignment to their requirements.
Champion continuous improvement initiatives to enhance customer experience, communication, and operational performance. Preferred Requirements of the Customer Account Manager?
Lead regular customer reviews and align on priorities, risks, and forward plans, proactively identifying and mitigating risks to delivery and revenue.
Manage delivery performance across the full customer lifecycle, ensuring alignment to customer expectations for quality, on-time delivery, and responsiveness.
Provide clear visibility of demand, risks, and opportunities, supporting accurate forecasting and planning activities.
Collaborate with internal stakeholders (Operations, Planning, Supply Chain, Engineering, Quality) to deliver consistent and reliable customer outcomes.
Champion continuous improvement initiatives to enhance customer experience, communication, and operational performance. Preferred Qualifications of the Customer Account Manager?
Extensive experience working in low volume, high product mix, build-to-print, and design to spec environments, preferably in the Aerospace or a similar industry.
Demonstrable experience of effective negotiation and influencing skills, as well as the ability to thrive under pressure and deliver against deadlines.
Strong working knowledge of MS Office applications, particularly Excel, and experience in the use of ERP systems for basic business management. What will the Customer Account Manager get in return?
Performance related Incentive Bonus Scheme
Contributory pension scheme
Company share-save scheme (eligible after a qualifying period)
Health Cash Plan
Free Onsite Parking
Discounted Gym membership
Life assurance
Fresh fruit and hot drinks
Cycle to work scheme