Front of House Lead
The Role: Offense
We are looking for a high-agency Front of House Lead to be the driving force of our clinic’s growth. While our \"Defense\" handles back-end systems, you are our Striker. Your mission is to convert leads, advocate for comprehensive treatment plans, and ensure every person who walks through our doors is met with life-affirming hospitality rather than \"sick care\" bureaucracy.
Our Philosophy
We don't do \"sick care.\" We view health as a proactive state that exceeds a patient's pre-injury baseline. We are a movement clinic dedicated to depathologisation and self-actualisation. As our Front of House Lead, you are the first point of contact and the primary architect of this experience.
Non-Negotiables
* Cultural Fit: This is a precise environment. You must instinctively align with our values of autopoiesis (self-creation) and life-affirming rehab.
* Professional Presentation: As the face of a high-performance clinic, your presentation must be impeccable, reflecting the intentionality and high standards of our brand.
* Environmental Adaptability: We are based in the vibrant Dance City building. You will not be tucked away in a private office; you must be comfortable working within and escorting patients through the shared spaces of the building, maintaining our clinic’s presence and energy throughout the facility.
Key Responsibilities (The \"Offense\")
* Lead Conversion: Proactively managing inquiries and turning interest into commitment. You don't just \"book appointments\"; you facilitate the first step of a life-changing journey.
* Treatment Plan Advocacy: Selling the \"Big Picture.\" You will confidently sell full treatment plans, helping patients understand why a long-term commitment is an investment in their future.
* Momentum Management: Demonstrating Autopoiesis—the ability to maintain your own drive. When the clinic is quiet, you are mining leads, following up with lapsed clients, and refining our hospitality rituals.
* Vibe Architecture: Ensuring the environment supports the spirit of the clinic. From the first greeting in the shared space to the final session, you set a tone that affirms the patient's existence.
The Profile: Who You Are
* Commercially Sharp: You likely have a background in high-end hospitality, boutique fitness, or membership-based wellness. You are comfortable talking about money and the value of our services.
* Mobile & Engaging: You thrive in an open, social environment. You possess the social skills to guide patients through a busy building while making them feel prioritised and cared for.
* High Agency: You don't need a task list. You see a gap and fill it. You treat the clinic as a living organism that you are responsible for growing.
* Exceptional Communicator: You are great to work with. You bring an energy to the room that supports both your colleagues and our patients.
* Kolbe A around 3-7-6-3
What We Offer
* A Vehicle for Self-Actualisation: We believe the clinic should support the lives of those who work here. We are invested in your personal and professional fulfillment.
* Intentional Environment: You will work in a space that rejects the \"pathology\" of traditional clinics in favor of a proactive, community-focused approach to movement.
How to Apply
If you are a self-motivated professional who prefers \"offense\" over \"defense\" and hospitality over pathology, we want to hear from you.