Office Administrator
The Company
Established in 1995, the Affinity Group stands as a beacon in the professional accounting services landscape, offering expert accounting and tax services to contractors, freelancers, and SMEs. Our team of over 80 professionals, with most based in our Ferndown head office, is ready to welcome new additions
Your Role
We are looking for an Admin Assistant to join our busy team in Ferndown. The ideal candidate would have at least one year of previous office experience and must be a strong communicator with a high level of professionalism, attention to detail and accuracy. Reporting to a Client Director, you will focus on delivering exceptional customer service, ensuring a high level of quality that meets our clients' expectations.
Knowledge and Experience
The ideal candidate should have knowledge or experience in:
* Microsoft Office programs including Outlook and Teams
* Customer service
Main Duties and Responsibilities
* Delivering excellent client service by effectively managing and responding to daily client needs, queries, and requests.
* Assisting with the onboarding process for new clients, including gathering required documentation and inputting data into internal systems.
* Communicating professionally with clients and colleagues using phone calls, email correspondence, and Microsoft Teams to ensure smooth coordination and information sharing.
* Managing and responding to internal and external email queries in a timely and efficient manner.
* Maintaining internal control records and processes, including issuing regular reminders and follow-ups to clients via email.
* Supporting the accounts team with a range of administrative tasks such as document preparation, data entry, file management, and record keeping.
* Submitting statutory accounts and VAT returns to Companies House and HMRC using appropriate software platforms.
* Reviewing client financial records for completeness, accuracy, and compliance with relevant regulations and internal standards.
* Acting as an ambassador for our company values in all communications and interactions with clients and colleagues.
* Consistently working towards, and aiming to exceed, defined performance targets and KPIs.
About You
People and Culture are the two most important aspects of our work here at The Affinity Group. We look for super stars who can help contribute to the continued development of a growing company. So, if you have the following sounds like you, you might be the one for us:
* Confident and willing to learn
* Detail-oriented and accurate
* Adaptable to a dynamic and fast-paced environment
* Strong communicators
* Well-organised
* Team players
Salary and Benefits
We expect our people to work hard, and in return, we take care of them, offering some excellent staff benefits including:
* 25 days of holiday plus statutory bank holidays
* Study support to aid your professional development
* Death in service cover and private medical cover
* Company pension scheme
* Free financial advice (pensions, mortgages, investments, etc.)
* Duvet days
* Dress down days
* Engaging company events and a vibrant social calendar
* Staff incentives to enhance your income potential
* Discounted gym membership
* Free lunch on Fridays once a month and free weekly breakfast
Our core hours are 9am-5.15pm Monday to Friday. We are accepting offers for both full-time and part-time applicants.
Job Type: In-office and permanent
Salary: National Living Wage for an entry level candidate
Location: Ferndown
Schedule: Monday to Friday
Ready to Join the Team?
If you are ready to bring your skills to Ferndown, we invite you to apply and become a part of a company that makes number-crunching an exciting and fulfilling career
Job Types: Full-time, Part-time, Permanent
Pay: From £23,016.00 per year
Benefits:
* Additional leave
* Company events
* Cycle to work scheme
* Discounted or free food
* Employee discount
* Financial planning services
* Free parking
* Life insurance
* On-site parking
* Referral programme
Ability to commute/relocate:
* Wimborne BH21 7SB: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
* If opting for a part-time position, which hours/days would you request?
Work Location: In person