Overview
Own the service. Drive the experience. Deliver excellence. Be the operational heartbeat behind our IT services. As our Service Owner Specialist, you'll be accountable for the end-to-end delivery and performance of IT services across a designated product line. From managing third-party providers to ensuring 24/7 service availability, you'll be the go-to expert for operational excellence, incident resolution, and continuous improvement. This is a high-impact role where your leadership, technical insight, and stakeholder engagement will shape how Cadent delivers reliable, secure, and customer-focused IT services.
Responsibilities
* Service Leadership - Own the performance and integrity of critical IT services.
* Operational Impact - Ensure 24x7x365 service availability and rapid incident resolution.
* Strategic Influence - Collaborate with senior stakeholders and vendors to drive improvements.
* Continuous Improvement - Lead service reviews, audits, and performance reporting.
* Cross-Functional Collaboration - Work across IT, business, and supplier teams to deliver results.
Qualifications
* Extensive IT service management experience in a multi-sourced environment.
* Strong background in managing third-party service providers and SLAs.
* ITIL Foundation qualification (minimum).
* Proven ability to lead, influence, and manage change.
* Excellent communication skills with the ability to translate technical issues into business language.
* Experience with PRINCE2 and Agile methodologies.
* Strong customer service ethos and stakeholder engagement skills.
What’s in it for you
* Annual bonus
* Pension Scheme double matched up to a total of 18% of salary
* 25 days holiday, plus statutory days, and an option to buy more
* An extra day off each year to celebrate life’s special moments
* Career development with funded learning options
* Flexible working and strong ED&I commitments
* Generous family policies and flexible benefits
* Retail discounts, gym access, and more
Diversity and Inclusion
We value diversity and are committed to being an equitable employer. Our employee communities - Women in Cadent, Pride at Work (LGBTQ+), Embrace (ethnicity and religion), Thrive! (disability), the Cadent Military Community, the Grief Awareness Community, and the Men's Engagement Network (M.E.N) - can’t wait to welcome you!
What’s next?
To be considered for this role, please submit your application with an up-to-date CV and our Talent Acquisition team will get in touch soon. To learn more about Cadent, visit our website. Be part of something big. Help shape the future of gas for generations to come.
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