Overview
Join to apply for the Clinical Support Manager - L3 role at PFAS (Personal Functional Assessment Services).
As Functional Assessors at PFAS we work on behalf of the DWP assessing claimants who have applied for PIP (Personal Independence Payments) benefit. We gather information and assess how a claimant’s disability, condition, or illness impacts their functional ability on daily activities by completing thorough assessments in a respectful, non-bias and reassuring manner. We use our clinical knowledge and guidance to present findings to the DWP, and a report is sent to the DWP case managers as part of the supporting evidence for eligibility decisions.
We are looking for a Clinical Support Manager to provide a supportive and engaging working environment for all colleagues. The role uses Management Information to identify key focus areas, development opportunities and celebrations, and aims to uphold the company values and required professional standards.
Responsibilities
* Maintain professional registration for self and team in accordance with PREP standards set by the NMC, CPD, revalidation with GMC, and HCPC standards.
* Uphold clinical governance, professional standards, and best practice across all work.
* Monitor team and individual performance through Management Information, identify trends, risks and development opportunities in line with HR policy.
* Improve and maintain team clinical quality, productivity, efficiency, claimant experience (CSAT), reduce A3 & U Grades at team level and be accountable for amendments and OPAs at team level ensuring these do not breach SLAs.
* Provide tailored support pathways, manage absence, and promote wellbeing in collaboration with HR and the Wellbeing Lead.
* Foster engagement within the team, participate in PFAS-wide initiatives, liaise with Clinical Delivery Manager and Contract Holder’s Clinical Lead, raise concerns, and provide monthly performance updates.
* Conduct regular reviews using the Aspire platform, including 1:1 check-ins, probationary reviews, and quarterly/half-year/annual reviews; act as clinical representative at interviews.
Other duties
* Maintain strong management presence through onsite and virtual interactions.
* Liaise daily with coordinators and service delivery leads to support smooth operations, teamwork, and annual leave approvals.
* Provide clinical support and ensure business objectives are communicated and reviewed with the team.
* Verify and approve overtime, expenses, and other requests in line with policy.
* Raise concerns, share feedback, and take on additional tasks as required.
Requirements
To be seriously considered for this role, you must have:
Qualifications
* Qualified Chartered Physiotherapist or Qualified Occupational Therapist.
* BSc or Qualified Paramedic.
* Qualified Nurse (RGN, RMN, RNLD only). Essentials qualifications (without these your application cannot be considered).
Experience
* Minimum 3 years’ postgraduate clinical experience, including PIP assessments.
* Approved to deliver PIP assessments with knowledge of PFAS operational procedures.
* Experience in clinical report checking and/or audit.
* Skilled in Microsoft Office with experience in coaching and mentoring colleagues.
Knowledge
PIP assessment delivery
Skills
* Proven track record of meeting targets, working with MDTs and maintaining high standards.
* Strong teamwork skills with the ability to build positive relationships across clinical and administrative teams.
* Excellent oral and written communication, negotiation, and adaptability in changing environments.
* Experience in change management, mentoring, and acting as a positive role model.
* Strong organisational, time management, teamwork, and IT skills (Microsoft Office, databases); able to work under pressure.
Other Information
* Salary: £44,000
* Position: Full-time, permanent.
* Location: Hybrid (Eastbourne)
* Hours: 40 hours per week, Monday to Friday.
What We Offer
* Flexible Working
* Employee Assistance Programme including free confidential counselling
* High-street discounts
* 25 days’ annual leave plus 8 days’ bank holidays (bank holidays may be required as part of the working pattern)
* Moving Day Leave
* Membership of the Company pension scheme
* Recruit a Friend bonus scheme
* Environmental Initiatives
* Westfield Health Cash Plan
* Free Eye Tests every 2 years
* Free annual Flu-Vaccination
* Probation completion eligibility for the company bonus scheme (up to 10% of annual salary based on performance)
Do you want to have a great impact and make a difference? Then don’t miss out – we want to hear from you. Apply directly or contact our recruitment team for a confidential chat.
At PFAS, we value and promote diversity and are committed to equality of opportunity for all. We are proudly Disability Confident employers and will make reasonable adjustments at interview through employment for our candidates. Disabled applicants who meet the minimum criteria will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact pfas.recruitment@iprsgroup.com
Seniority level: Not Applicable
Employment type: Full-time
Job function: Consulting, Health Care Provider, and Other
Industries: Hospitals and Health Care, Hospitals, and Health, Wellness & Fitness
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