Job Description
RMG is growing, and our 24/7 Customer Service Centre has exciting opportunities for Night Shift Customer Service Advisors to join our supportive team based in Northwich.
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As a Night Shift Customer Service Advisor, you'll become the voice of RMG during our Out of Hours service. You'll be confident handling a variety of customer queries, including emergency situations, and providing calm, professional support. You'll also respond to emails and carry out administrative tasks, making this a varied and rewarding role.
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What will I be doing day to day?
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* Respond to inbound customer contacts (primarily phone and email) during the night shift, providing advice, guidance and solutions to meet customer needs.
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* Handle emergency calls with professionalism and empathy.
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* Accurately record all customer interactions on our system.
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* Process documentation resulting from customer contacts, ensuring information is passed to colleagues for action.
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* Respond to outstanding customer queries via email when not on calls.
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What hours will I be working?
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Our Customer Service Centre operates 24/7 including weekends. You'll work 28 hours per week - 3 nights on / 3 nights off, on an 8 hour shift between 8pm and 8am.
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Your induction period (approx. 4 weeks) will be on day shif...