Job Description
Operations Manager An experienced Operations Manager is wanted for an excellent opportunity with a Legal 500 law firm based in Manchester. Salary is negotiable depending on experience. My client is a national, leading UK law firm known for delivering high-quality legal services within the personal injury arena. Due to continued growth and expansion, they are seeking an experienced and driven Operations Manager to lead and develop their high-performing serious injury teams. This is a pivotal leadership role responsible for delivering exceptional client outcomes, driving operational excellence, and ensuring the highest standards of legal service across complex and high-value injury claims. Key Responsibilities:
* Lead, inspire and manage Serious Injury Team Leaders and their teams to achieve performance, quality, and service objectives
* Oversee the operational delivery of claims, ensuring cases are handled efficiently, compliantly, and with empathy
* Drive continuous improvement initiatives to enhance productivity, client satisfaction, and commercial outcomes
* Monitor KPIs, financial performance, and case progression to ensure targets are met and exceeded
* Collaborate with senior leadership to shape strategy and implement business plans within the serious injury function
* Ensure regulatory compliance and adherence to internal policies and procedures
* Develop talent through coaching, mentoring, and succession planning
* Act as a key stakeholder in cross-functional projects and change initiatives
* Experience in the use and interpretation of MI and data and able to present to executive level as and when required.
* Manage budgets and P & L
The successful candidate will have proven experience leading large-scale operations, ideally within a professional services environment, with responsibility for workforce planning, recruitment, and driving productivity and performance at scale. You will be both strategic and pragmatic, able to translate business objectives into clear operational plans while maintaining attention to detail. You will be confident making timely decisions, taking accountability for outcomes, and leading through change with pace, energy, and resilience. Benefits:
* Company pension scheme
* Option to buy extra holidays
* Flexible working hours/remote working
* Performance related bonus scheme
* Private healthcare
* Life Assurance
* Employee Assistance Programme including counselling, legal and consumer advice service
This is an exciting opportunity to work within a nationally recognised firm that is widely respected for its expertise in serious injury litigation. If this position is of interest you can apply online for immediate consideration or call for more information.