The Endoscopy Department is seeking a flexible, hardworking, and enthusiastic individual to join our team providing frontline services to patients and staff.
The successful candidate will work in a challenging environment that requires high flexibility, including some evening and weekend shifts. Excellent communication skills, accuracy, efficiency under pressure, and the ability to manage workload independently while working as part of a team are essential. The role also demands empathy, a caring attitude, and a pleasant approach.
Main duties of the job
Support reception staff and the department in achieving targets such as list utilization, waiting list management, 2-week wait (2WW), routine/urgent diagnostics, and surveillance targets.
About us
University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country, serving around three million people with facilities, teaching, and research opportunities. We have approximately 1,450 inpatient beds across Stoke-on-Trent and Stafford, with a workforce of 11,000 providing emergency and planned care. We are the major trauma centre for the North Midlands and North Wales, committed to staff development and high standards of patient care.
We offer flexible working options, including full-time, part-time, and bank hours, with a focus on work-life balance and agile working arrangements.
Job details
Post date: 01 May 2025
Band: Band 3
Salary: £24,625 to £25,674 per year, pro rata
Contract: Permanent
Working pattern: Full-time
Location: County Hospital, Weston Road, Stafford, ST16 3SA
Job responsibilities
Further details available in the attached Job Description and Person Specification or by contacting the Hiring Manager.
Person Specification
Essential qualifications: Good GCSEs or above in maths and English.
Desirable qualifications: NVQ in Business Studies or equivalent.
Essential experience: Customer service experience and NHS experience.
Desirable experience: IT skills (Microsoft, iPortal, Careflow), supervisory/team leader experience.
Skills, ability, and knowledge: Knowledge of Data Quality, ability to work under pressure and meet deadlines.
Desirable skills: Knowledge of reception management.
Additional requirements
This role is subject to Disclosure and Barring Service checks and requires a valid criminal record check. Applications from those needing Skilled Worker sponsorship are welcome, with guidance available on the UK Visas and Immigration website.
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