Fleet Administrator
Location: Altrincham
Department: Commercial Fleet Operations
Are you someone who thrives on multitasking and working within a fast-paced environment? We're looking for a sharp, proactive Fleet Administrator to join our Commercial Fleet team at our Altrincham office near Manchester.
In this role, you are the heartbeat of our fleet's efficiency. You'll be the bridge between our suppliers and customers, chasing defects and managing repairs to ensure vehicle downtime is kept to an absolute minimum.
What you'll be doing:
* The Chase: Proactively tracking defects via our nationwide supplier network, challenging timelines to get vehicles back on the road ASAP.
* Problem Solving: Sourcing alternative parts when delays hit and escalating issues to the Fleet Controllers to keep things moving.
* The Hub: Managing high-volume calls and emails from customers and suppliers, ensuring our SQL database is updated with pinpoint accuracy.
* Support: Jumping in to assist the breakdown team with roadside emergencies and resolving disputes with a professional, solution-oriented mindset.
What we're looking for:
* Communication Pros: You'll need top-tier verbal and written skills. You're comfortable on the phone and even better at managing expectations.
* Tech Savvy: Proficient in Microsoft Office (Excel/Word) and comfortable using database systems like SQL.
* Pressure Players: You can self-manage in a busy environment, staying organised when the pace picks up.
* Experience: While LCV/HGV industry knowledge is a massive plus, we really value proven experience in a demanding, fast-paced admin or customer service role.
Reward
* Salary from £27,647
* 24 days holiday, which increases with length of employment
* Your birthday off!
* A great pension contribution by Zenith (6.25%)
* Private Medical Insurance as standard
* Life Cover
* Access to our own Zenith GP – on site and virtual for self and immediate family
* Zenith AA breakdown cover
* Excellent referral scheme if you recommend a friend to us
* Sports and Social club - Company/Team activities
* Free parking
* Equality, Diversity & Inclusion networks
* Perks at Work – save money on everyday essentials with access to shopping discounts
Flexible Benefits include
* Buy / Sell Holidays
* Critical Illness cover
* Dental Cove r
* Cash Plan
* Cycle to Work Scheme
* Tech scheme
Why Zenith?
At Zenith, we value our employees and provide opportunities for growth, development, and career advancement. If you are passionate about fleet management, customer service, and thrive in a fast-paced environment, we'd love to hear from you.
We want to positively encourage differences in Zenith and believe it is critical to our success as a company. Zenith is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills.