Brook Street Recruitment is delighted to be working with our Belfast-based client to recruit a Remote Technical Support Advisor for evening shifts.
About the Role
As a Technical Support Advisor, you'll be the first point of contact for merchants, partners, and resellers seeking support with credit card and ACH payment terminals and gateways. Your goal is to resolve 1st line technical issues efficiently, deliver an exceptional support experience, and empower customers with the knowledge to help themselves.
You'll be working in a supportive, high-performance environment where collaboration and customer satisfaction are key. Your input will also contribute to improving technical support processes and ensuring client issues are escalated appropriately when necessary.
Key Responsibilities
Handle inbound support calls and emails from clients regarding payment terminals and systems
Diagnose and resolve 1st line technical issues promptly and professionally
Assist with orders, troubleshooting, and general account queries
Educate users to help them become more self-sufficient with the technology
Collaborate with internal teams and escalate issues when needed
Identify trends and share insights to help improve support processes
Criteria
Previous experience in a technical support or helpdesk role
Strong communication skills, both written and verbal
Confident working independently and as part of a remote team
Excellent attention to detail and organisational skills
Proficient with Microsoft Office applications (Word, Excel, Outlook)
Able to thrive in a fast-paced, customer-focused environment
Competitive starting salary of £27,000 per year
Biannual performance bonuses
£60 monthly broadband allowance
Full remote working setup
Ongoing training and development
A dynamic, supportive team culture
Other Details
Technical Support Advisor (Remote - Evenings)
Location: Home-based - Preference for applicants to be NI based.
Hours: Monday to Friday, 2:00 PM - 10:00 PM + 1 Saturday per month
Salary: £27,000 per annum + performance bonuses + £60 monthly broadband allowance
Interested? Send your CV to Colleen Farquharson via the apply link today
Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
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